Andrew Mattingly
Dayton,OH
Overview
3
3
years of professional experience
Work History
Security Specialist
NASIC On Wright-Patt Air Force Base
05.2023 - Current
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Streamlined access control systems to minimize unauthorized entry without compromising ease of use for authorized personnel.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Demonstrated flexibility to meet constantly changing expectations, and application of critical thinking skills to solve problems without aid of supervisors.
IT Technical Support Specialist
Luxottica
05.2021 - 03.2023
- Enhanced system performance by identifying and resolving technical issues promptly, saving resources.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Performed triage and directed issues that fell outside of my training to specialized teams.
- Used ticketing systems to manage and process support actions and requests.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Employed remote support tools effectively for efficient troubleshooting of issues while off site.
- Participated in disaster recovery efforts, enabling quick restoration of critical services following unforeseen events.
- Offered troubleshooting of connectivity issues for wireless and hardwired networks.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Education
Bachelor of Science - Information Technology
Miami University
Oxford, OH12.2021
Timeline
Security Specialist
NASIC On Wright-Patt Air Force Base
05.2023 - Current
IT Technical Support Specialist
Luxottica
05.2021 - 03.2023
Bachelor of Science - Information Technology
Miami University
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