Andrew Mattox
Conroe,TX
Summary
Dynamic public safety professional with extensive experience at Harris County Sheriff Office, skilled in emergency response and conflict de-escalation. Proven ability to maintain safety and order during high-pressure situations, utilizing first aid certification and surveillance techniques to enhance community well-being. Committed to continuous improvement and effective teamwork in all operations.
Experienced with ensuring safety and protection of communities. Utilizes effective communication and quick decision-making to handle emergencies efficiently. Knowledge of public safety regulations and crisis management strategies.
Overview
24
24
years of professional experience
Work History
Public Safety Officer
Tri-County Public Safety and Training
Jacksonville, FL
12.2022 - 11.2024
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Garbage Collector
Republic Waste Services
Jacksonville, FL
10.2021 - 10.2021
- Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
- Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
- Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
- Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week.
- Used hand signals to communicate with other workers or drivers.
- Enhanced community cleanliness by efficiently collecting and disposing of waste materials.
Armored Service Technician
Loomis Armored US
Jacksonville, FL
06.2020 - 10.2021
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Recorded information on reports and forms.
- Managed inventory of supplies necessary for daily operations such as bags, seals, labels, and uniforms while keeping within budget constraints.
- Contributed to positive working relationships with local law enforcement agencies, fostering a sense of trust and cooperation between parties involved in secure transport operations.
- Adhered to all company policies, federal regulations, and industry best practices for secure transportation of valuable assets.
- Balanced and loaded ATM machines along route.
- Provided exceptional customer service by addressing concerns promptly and professionally during cash pickups or deliveries.
- Provided support to team members during high-stress situations, demonstrating effective problem-solving skills and teamwork capabilities.
Warehouse Forklift Operator
Michael's Distribution Center
Jacksonville, FL
02.2018 - 07.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
Tower Technician
CCM Communcation
Houston, TX
02.2015 - 10.2015
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
Lot Driver
Bennett Chrysler Dodge
Kingsland, GA
07.2014 - 08.2015
- Contributed to overall dealership success, maintaining a strong work ethic and commitment to high-quality performance at all times.
- Expedited service completion times with prompt pick-up and drop-off of customer vehicles from service departments upon request.
- Optimized workflow efficiency through meticulous record-keeping of vehicle movements, fuel levels, and maintenance requirements.
- Improved vehicle organization by efficiently arranging cars in designated lots and keeping track of inventory.
- Enhanced customer satisfaction by promptly transporting vehicles to requested locations within the dealership.
- Upheld dealership standards by conducting pre-delivery checks to ensure all vehicles met quality expectations before delivery to customers.
- Reduced potential safety hazards through diligent observation of surrounding conditions while maneuvering vehicles around the lot or on public roads.
- Delivered exceptional customer service while providing accurate information about vehicle availability or directing inquiries to appropriate personnel.
- Maximized overall facility cleanliness, contributing to a welcoming environment for both customers and employees alike.
- Maintained a safe driving environment by adhering to traffic rules, company policies, and accident-free records.
Deputy Sheriff
Harris County Sheriff Office
Houston, TX
01.2001 - 10.2004
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
Education
Bachelor of Science - Criminal Justice
University of Houston
Houston, TX04-1999
Associate of Applied Science - Sterile Processing Technician
MedVance Institue
Houston, TX04-1997
High School Diploma -
Kashmere Senior High School
Houston, TX06-1996
Skills
- De-escalation strategies
- First aid certified
- Report preparation
- Emergency response
- Conflict de-escalation
- Surveillance techniques
- Self-defense techniques
- Safety regulations
Timeline
Public Safety Officer
Tri-County Public Safety and Training
12.2022 - 11.2024
Garbage Collector
Republic Waste Services
10.2021 - 10.2021
Armored Service Technician
Loomis Armored US
06.2020 - 10.2021
Warehouse Forklift Operator
Michael's Distribution Center
02.2018 - 07.2020
Tower Technician
CCM Communcation
02.2015 - 10.2015
Lot Driver
Bennett Chrysler Dodge
07.2014 - 08.2015
Deputy Sheriff
Harris County Sheriff Office
01.2001 - 10.2004
Bachelor of Science - Criminal Justice
University of Houston
Associate of Applied Science - Sterile Processing Technician
MedVance Institue
High School Diploma -
Kashmere Senior High School