Andrew McDonald
Kimberly,AL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Implementation-conversion analyst senior
FIS
Birmingham, Alabama
03.2017 - Current
- Implement/Install the FIS software for companies clients.
- Collaborated with clients and other FIS teams during the implementation phase to ensure the ImageCentre software is fully functional.
- Analyze customer data provided by third party software companies and determine if the format meets FIS specifications.
- Troubleshoot issues that may occur by performing various SQL commands within the Oracle database.
- Use my expertise to train and guide new hires with FIS software applications.
Product Support Representative III
FIS
Birmingham, Alabama
02.2015 - 03.2017
- Resolved product issues through troubleshooting and clear communication, enhancing customer satisfaction.
- Provided technical support for clients experiencing issues with the FIS software.
- Monitored system performance and reported unexpected software issues to development teams promptly.
- Followed up with customers post-resolution to ensure continued satisfaction and address any further concerns.
- Educated clients on product features, enabling them to utilize software effectively and improve operational workflows.
Item Processing Supervisor
Peoples Bank of Alabama
Cullman, Alabama
04.2013 - 02.2015
- Supervised daily processing operations, ensuring adherence to banking regulations and minimizing compliance risks.
- Trained staff on processing procedures and customer service standards, enhancing team readiness and service quality.
- Evaluated performance and provided feedback to improve team productivity.
- Collaborated with upper management to optimize daily procedures, ensuring operational efficiency and alignment with strategic goals.
Education
Associate of Applied Science - Business Administration And Management
Wallace State Community College
Hanceville, ALSkills
- SQL Proficiency
- Problem Solving
- Multitasking Abilities
- Reliability
- Willingness to Learn
- Troubleshooting
- Equipment Operation
- Manual Labor
Certification
- Class A CDL
Timeline
Implementation-conversion analyst senior
FIS
03.2017 - Current
Product Support Representative III
FIS
02.2015 - 03.2017
Item Processing Supervisor
Peoples Bank of Alabama
04.2013 - 02.2015
Associate of Applied Science - Business Administration And Management
Wallace State Community College