Achieved high customer satisfaction through proactive problem-solving and support.,Fostered team resilience and focus in fast-paced environments to enhance service delivery.
Work History
Pro Account Sales Associate
1 Year
Home Depot | 07.2025 - 07.2026
Collaborated with local contractors to develop competitive quotes and negotiate pricing strategies.
Cultivated strong relationships with accounts, addressing inquiries and resolving project-related concerns.
Dominos General Manager
4 Years 8 Months
Noble Food Group | 11.2020 - 07.2025
Achieved award for Rookie Manager of the Year in first year through effective team leadership.
Successfully resolved customer issues, leading to increased customer loyalty.
Liaised with police and insurance companies, ensuring prompt responses to driver incidents.
Delivered fastest delivery times on the West Coast during Super Bowl 2024, setting a new standard in service excellence.
Managed hiring for five stores, effectively overseeing the recruitment and disciplinary processes for over 120 employees.
Sales Associate
6 Years 8 Months
Young's Market Company | 01.2014 - 09.2020
Trusted advisor of wine and spirits; communicating directly with small business owners, chain managers, and specialists in the selection of quality products to bolster company business.
Creates price analysis; building a strategy to reduce cost and increase profit margins for both on and off premise establishments
Builds menus and drink ideas for restaurant and bar owners
Knowledgeable in the tastes and characteristics of spirits; suggesting alternatives to customers in order to push out competitive brands.
Produce Associate
6 Months
Wal-Mart | 06.2013 - 12.2013
Oversaw maintenance of clean and fully stocked produce displays.
Field Service Representative
1 Year 3 Months
Insitu, Inc | 12.2011 - 03.2013
Oversaw scheduling of flight operations and personnel assignments for 8 team members across 4 lines of missions to achieve strategic military objectives.
Achieved over 600 hours of operational flight time during Afghanistan deployment while navigating high-stress environments.
Presented at military briefings to highlight the strategic advantages of ScanEagle in combating Al Qaeda activities.
Instructor
1 Year 9 Months
Insitu, Inc | 06.2011 - 03.2013
Accountable for more than $4,000,000.00 of equipment, including 4 aircraft, 2 vehicles, radar dishes, and control stations.
Conducted more than 300 combat flight mission accruing more than 2,000 hours as a UAV operator.
Controlled over 400 combat missions as a Mission Commander (MC) acting as liaison between the Brigade Commander and the UAV operators.
Planned missions with Intelligence personnel, coordinated airspace in BIAP (Baghdad Int'l) region with manned aircraft, helicopters, and other UAVs.
Scheduled flight times, crew work schedules, and set up of military equipment.
Mission Coordinator
1 Year 9 Months
Insitu, Inc | 09.2009 - 06.2011
Managed shifts and flight schedules for 17 personnel, supporting operational standards and administering competency tests according to local airfield requirements.
Coordinated over 300 missions during two deployments, contributing to management of aircraft time and mission objectives.
Acted as liaison between military personnel and civilian contractors from various companies, fostering collaboration while maintaining flight standards.
Cashier
4 Months
Wal-Mart | 09.2008 - 01.2009
Cashed out customers at $1,000,000.00 a week store maintaining a scanning speed of 900 items per hour.
UAV operator
2 Years 6 Months
United States Army | 01.2006 - 07.2008
Accountable for more than $4,000,000.00 of equipment, including 4 aircraft, 2 vehicles, radar dishes, and control stations.
Conducted more than 300 combat flight mission accruing more than 2,000 hours as a UAV operator.
Controlled over 400 combat missions as a Mission Commander (MC) acting as liaison between the Brigade Commander and the UAV operators.
Planned missions with Intelligence personnel, coordinated airspace in BIAP (Baghdad Int'l) region with manned aircraft, helicopters, and other UAVs.
Scheduled flight times, crew work schedules, and set up of military equipment.
Non-Commissioned Officer
8 Years
United States Army | 07.2000 - 07.2008
Responsible for 15 soldiers welfare and being responsible for leadership and training
Training Room NCO
1 Year
United States Army | 01.2005 - 01.2006
Handled financial issues, promotions, missed pay, travel pay, language pay, and combat pay for 67 personnel.
Coordinated weekly training meetings, quarterly Equal Opportunity training and Consideration of Others Training.
Supervised 8 Soldiers directly, ensuring physical training standards set by Brigade 220/300 points, and exceeded that standard by over 50 points per Soldier.
Managed Soldier issues, whether personal or professional matter, and assisted in the resolution of issues.
(UAV) Operator
2 Years 8 Months
United States Army | 05.2002 - 01.2005
Accountable for more than $4,000,000.00 of equipment, including 4 aircraft, 2 vehicles, radar dishes, and control stations.
Conducted more than 300 combat flight mission accruing more than 2,000 hours as a UAV operator.
Controlled over 400 combat missions as a Mission Commander (MC) acting as liaison between the Brigade Commander and the UAV operators.
Planned missions with Intelligence personnel, coordinated airspace in BIAP (Baghdad Int'l) region with manned aircraft, helicopters, and other UAVs.
Scheduled flight times, crew work schedules, and set up of military equipment.
Education
Bachelor's degree - English
The University of Alabama | Tuscaloosa, AL | 06.2016