Kimberly Heitz
Camillus,NY
Summary
Highly motivated Pro Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplished and certified Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
12
12
years of professional experience
Work History
Pro Account Sales Associate
Home Depot, USA
09.2019 - 12.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Pharmacy Technician
Rite-Aid Pharmacy
07.2004 - 09.2009
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in computer system to include current information such as medications and insurance details.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Pharmacy Technician
CVS Pharmacy
04.2000 - 02.2004
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
No Degree - Pre-Medicine
St. Cloud State University
St. Cloud MinnesotaHigh School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.1992
Skills
- Excellent People Skills
- Policy and Procedure Adherence
- Documentation and Recordkeeping
- Verbal and Written Communication
- Multitasking Strengths
- Time Management
- Dispute Mediation
- FDA Drug Safety Guidelines
- Quality Assurance and Control
- Problem-Solving Skills
Timeline
Pro Account Sales Associate
Home Depot, USA
09.2019 - 12.2022
Pharmacy Technician
Rite-Aid Pharmacy
07.2004 - 09.2009
Pharmacy Technician
CVS Pharmacy
04.2000 - 02.2004
No Degree - Pre-Medicine
St. Cloud State University
High School Diploma -
Cicero-North Syracuse High School
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