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Lynda Miller
Retail Sales
Navarre,USA
Work Preference
Summary
Dynamic customer service professional with a proven track record in fostering team collaboration and driving results. Expertise in conflict resolution, effective communication, and performance management ensures high levels of team productivity and customer satisfaction. Known for reliability and adaptability, consistently delivering seamless operations in fast-paced environments. Committed to leading and empowering teams to meet and exceed goals.
Overview
1
1
Certificate
17
17
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot
Peoria, AZ
11.2018 - 01.2020
- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Resolved customer inquiries and issues promptly, fostering positive relationships and promoting repeat business.
- Analyzed sales trends to recommend product assortments that align with customer preferences and market demands.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with contractors to encourage repeat business.
- Increased sales by over 100% YOY.
Contractor Services Supervisor
Home Depot
Peoria, AZ
07.2016 - 10.2018
- Trained and mentored team members on product knowledge and pro customer service standards.
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated scheduling and staffing to optimize labor resources during peak periods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Increased Pro Desk sales by 150% in two years.
Customer Service Supervisor
Home Depot
Peoria, AZ
06.2015 - 06.2016
- Supervised customer service desk team, ensuring high-quality support and adherence to company standards.
- Improved customer satisfaction by promoting, addressing and resolving escalated issues promptly and professionally. Achieved and beat customer satisfaction annual goal by 7 bps.
- Resolved escalated customer issues, fostering positive relationships and maintaining satisfaction levels.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Front End Supervisor
The Home Depot
Peoria, AZ
08.2014 - 05.2015
- Trained and mentored team members on operational best practices and customer service excellence.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Collaborated with team members to implement promotional strategies, increasing customer engagement and satisfaction, increasing the Voice of the Customer consistently over the goal of 85%.
Contractor Services Supervisor
Home Depot
Phoenix, AZ
07.2010 - 07.2014
- Trained and mentored team members on product knowledge and pro customer service standards.
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated scheduling and staffing to optimize labor resources during peak periods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Customer Service Supervisor
The Home Depot
Phoenix, AZ
03.2010 - 06.2010
- Supervised customer service team, ensuring high-quality support and adherence to company standards.
- Resolved escalated customer issues, fostering positive relationships and maintaining satisfaction levels.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Contractor Services Supervisor
The Home Depot
Scottsdale, AZ
10.2007 - 02.2010
- Trained and mentored team members on product knowledge and pro customer service standards.
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated scheduling and staffing to optimize labor resources during peak periods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Garden Supervisor
The Home Depot
Springfield, VA
01.2006 - 09.2007
- Supervised and trained associates to enhance their skills and improve customer interaction.
- Prepared for the spring season by ensuring stock products were readily available.
- Assigned daily tasks to maintain high store appearance standards and operational efficiency.
- Provided timely assistance to associates and customers, ensuring effective outcomes.
Inventory Management
The Home Depot
Springfield, VA
05.2004 - 12.2005
- Managed inventory levels to ensure accurate stock counts and timely replenishment.
- Conducted daily audits of products to verify inventory accuracy and resolve discrepancies.
- Collaborated with management to coordinate sales specials and store events, enhancing customer engagement.
Garden Associate
The Home Depot
Springfield, VA
03.2003 - 04.2004
- Assisted customers by answering questions and providing product information in the garden department.
- Became the garden specialist through extensive training, enhancing product knowledge and customer service.
- Replenished stock and maintained a clean, safe environment in the department to ensure customer satisfaction.
Education
GED -
Bakersfield High School
Bakersfield, CASkills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Outgoing personality
- Cash handling
Accomplishments
- Exceeded annual sales goals by 150% in less than two years.
- Continued increased productivity by implementing process improvements.
- Supervised teams of up to 30 staff members.
- Increased productivity by implementing several process improvements for associates.
- Brought in 20+ new contractors.
Certification
Driver's License
Languages
Japanese - Intermediate
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- DIY and Home Improvement
- Dancing
- Interior Design
- Swimming
- Music
- Road Trips
Top Pro Supervisor in a district of 9 stores.
Top selling Pro Desk in district, doubling the sales dollar amount from the previous year. Taking the desk sales over a million dollars for the first time since the store opened.
Timeline
Pro Account Sales Associate
The Home Depot
11.2018 - 01.2020
Contractor Services Supervisor
Home Depot
07.2016 - 10.2018
Customer Service Supervisor
Home Depot
06.2015 - 06.2016
Front End Supervisor
The Home Depot
08.2014 - 05.2015
Contractor Services Supervisor
Home Depot
07.2010 - 07.2014
Customer Service Supervisor
The Home Depot
03.2010 - 06.2010
Contractor Services Supervisor
The Home Depot
10.2007 - 02.2010
Garden Supervisor
The Home Depot
01.2006 - 09.2007
Inventory Management
The Home Depot
05.2004 - 12.2005
Garden Associate
The Home Depot
03.2003 - 04.2004
GED -
Bakersfield High School