- Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Travel
Kelsey Anderson
Pocatello,ID
Summary
Dedicated sales and customer service professional with experience building strong customer relationships and delivering excellent service in fast-paced environments. Skilled in communication, teamwork, problem-solving, and driving customer satisfaction while ensuring tasks are completed efficiently, accurately, and on time. Recognized for creating positive customer experiences that encourage repeat business and long-term relationships.
Overview
9
9
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot Store 1807
12.2023 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of inventory and promotions to effectively communicate with customers.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to streamline store operations and improve workflow efficiency.
- Trained new associates on customer service protocols and sales techniques to boost team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Hostess/Togos
Texas Roadhouse
09.2021 - 12.2023
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist efficiently, optimizing table turnover rates.
- Collaborated with servers to enhance dining experience for patrons.
- Resolved guest inquiries and concerns with professionalism and patience.
- Trained new staff on seating procedures and customer service standards.
- Maintained cleanliness and organization of entrance and waiting areas.
- Monitored dining room flow to ensure optimal seating arrangements.
- Assisted in special event planning, coordinating reservations for large parties.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Manager
Lemon Smashers
04.2017 - 09.2022
- Managed daily operations in a fast-paced beverage environment.
- Prepared specialty drinks by cutting, juicing and serving fresh ingredients.
- Operated register and handled customer transactions accurately.
- Trained New employees on drink preparation, customer service, and workplace procedures.
- Maintained inventory and ensured back up supplies and flavorings were fully stocked and ready.
- Oversaw cleanliness and organization of work areas and equipment.
- Assisted with set up, breakdown, and storage of trailers and supplies for events.
- Provided friendly customer service efficiently during busy periods.
Front End Associate
Artic Circle
08.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
- Took in-person and drive-through orders accurately and efficiently.
- Prepared Drinks and assisted with order assembly.
- Provided customer service in a fast-paced environment.
Education
High School Diploma -
Century High School
Pocatello, ID06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Money handling
- Sales strategies
- Upselling
Interests
Recognition Awards
I was awarded 12+ Homer Awards at The Home Depot for outstanding customer service, teamwork, reliability, and demonstrating company values.
Timeline
Pro Account Sales Associate
The Home Depot Store 1807
12.2023 - Current
Hostess/Togos
Texas Roadhouse
09.2021 - 12.2023
Front End Associate
Artic Circle
08.2020 - 09.2021
Manager
Lemon Smashers
04.2017 - 09.2022
High School Diploma -
Century High School