Shakira Brown
Fort Lauderdale,FL
Summary
Experienced administrative professional with a background in managing accounts, coordinating high‑volume workflows, and delivering exceptional customer service. Skilled in organizing information, maintaining accurate records, preparing documentation, and supporting team operations in fast‑paced environments. Known for clear communication, professionalism, and the ability to stay composed under pressure while resolving issues effectively. Quick to learn new systems and procedures, with strong strengths in problem‑solving, time management, and relationship‑building. Committed to supporting efficient departmental operations and contributing to a positive, community‑focused service environment. A foundation in sales and customer service enhances the ability to engage residents, address concerns, and provide high‑quality support in public‑facing roles.
Overview
20
20
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
Davie, FL
05.2023 - 02.2026
- Managed a portfolio of 15 contractor accounts by maintaining accurate records, tracking orders, and ensuring timely follow‑through on all requests.
- Prepared quotes and documented customer needs with a high level of accuracy, supporting efficient workflow in a fast‑paced environment.
- Responded to customer inquiries and concerns with professionalism, providing clear information and resolving issues to maintain positive relationships.
- Monitored inventory levels and coordinated restocking to ensure availability of high‑demand items, demonstrating strong attention to detail and organizational skills.
- Collaborated with external vendors to source specialty items, ensuring customer needs were met through effective communication and coordination.
- Processed transactions using point‑of‑sale systems with consistent accuracy in cash handling and data entry.
- Built and maintained strong customer relationships through clear communication, active listening, and reliable service.
- Maintained composure in high‑stress situations, resolving issues calmly and professionally to support a positive service environment.
- Increased customer satisfaction by addressing concerns promptly and creating a welcoming, solution‑focused experience.
Sales Associate
Home Depot
Davie, FL
09.2018 - 05.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory levels through effective stock management and organization.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to achieve departmental sales goals consistently.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Flooring and Blinds Specialist
Home Depot
Davie, FL
02.2015 - 06.2018
- Established best practices for merchandising standards, ensuring compliance with company guidelines.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
Sales Associate
Home Depot
Davie, FL
03.2012 - 02.2015
- Maintained store inventory levels through effective stock management and replenishment strategies.
- Implemented promotional displays to increase product visibility and drive sales during peak seasons.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Head Cashier
Home Depot
Davie, FL
10.2010 - 03.2012
- Supervised over 12 cashiers daily and mentored new cashiers on point-of-sale systems and customer service best practices.
- Managed cash handling procedures, including deposits, reconciliations, and safe maintenance.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Monitored cashier performance metrics, providing feedback to improve service quality and speed.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Special Services Desk Associate
Home Depot
Davie, FL
03.2009 - 10.2010
- Resolved customer inquiries through phone, email, and chat support.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Escalated complex issues to specialized teams for efficient resolution.
- Documented service requests in ticketing system for tracking and reporting.
- Collaborated with IT department to implement new software tools for improved service delivery.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Processed special orders and returns for over 40 customers daily.
Cashier
Home Depot
Davie, FL And Colorado Springs, CO
11.2005 - 03.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Upsold products, enhancing customer satisfaction and store revenue.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
St. Croix Educational Complex
St. Croix United States Virgin Islands06-2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Exceptional customer service
- Multi-tasking strength
Timeline
Pro Account Sales Associate
Home Depot
05.2023 - 02.2026
Sales Associate
Home Depot
09.2018 - 05.2023
Flooring and Blinds Specialist
Home Depot
02.2015 - 06.2018
Sales Associate
Home Depot
03.2012 - 02.2015
Head Cashier
Home Depot
10.2010 - 03.2012
Special Services Desk Associate
Home Depot
03.2009 - 10.2010
Cashier
Home Depot
11.2005 - 03.2009
High School Diploma -
St. Croix Educational Complex