Andrew McKeown
Austin,Texas
Summary
I am an energetic and enthusiastic college student with a passion for sports. I am working towards a Bachelor of Business Administration Degree with an emphasis in Sports Strategy Sales and Analytics at Baylor University. I aim to use my passion in sports with developed skills of leadership, customer service, and entertainment to acquire an internship opportunity. I have become consistent with running showcases and tournament that skillfully developed, on-site communication, conflict resolution, creating engaging social media content and short-form videos. My Experienced in officiating intramural sports and managing guest services, including cashier and concierge duties. Proven ability to enhance guest experiences and collaborate effectively with staff and clients
Overview
2
2
years of professional experience
Work History
Baseball Operations Intern
Prep Baseball Report- Texas
05.2024 - Current
- Managed tournament site efficiently to ensure successful operations of Prep Baseball Tournaments and Showcases
- Handle all on-site communication with teams and Director of Site Operations and Personnel and on-site conflict resolutions
- Understand rules and regulations to the game of baseball and Prep Baseball Tournaments
- developed strong ability to communicate effectively and efficiently
- Created Engaging Short-Form Videos: Craft high-quality, visually stunning short-form videos that showcase Prep Baseball Events.
- Learned to edit and produce compelling content both videos and photos to create captivating content that aligns with our brand's image and values.
Intramural Sports Official
Baylor University
09.2022 - 05.2024
- Officiates various intramural sporting events, including flag football, basketball, softball, volleyball, and soccer
- Kept track of scores and statistics for each event
- Mentored new officials in proper techniques for refereeing games, interpreting rules, and managing conflicts on the courtfield.
- Responsible for all setup and tracking of all equipment
- Positively interacts with participants and staff while resolving conflicts
- Employee of the Month
Guest Services Supervisor
Wild Rivers Waterpark
05.2022 - 08.2023
- Responsible for supervising daily operations of the Guest Services Department, including Guest Relations, Guest Services Representatives, Retail, and Arrivals
- Accountable for overseeing all cashier responsibilities, concierge services, and general guest inquiries
- Proposed recommendations to guests and provided excellent customer service that enhanced their experience
- Resolved customer complaints, guided them, and provided relevant information
- Collaborated with Wild Rivers’ managers to resolve department and employee concerns
- Coordinated with the other departments to achieve overall park goals
- Ensured a safe environment for all guests and staff
- Maintained appropriate levels of supplies and equipment
- Assisted in organizing and executing events and promotions
- Enhanced the guest experience by providing a positive and enjoyable environment that ensured a high level of guest satisfaction
Education
Baylor University
Waco, TX05.2026
High School Diploma -
Dana Hills High School
Dana Point, CA05.2022
Saddleback College
Mission Viejo, CA06.2021
Skills
- Ability to adapt quickly and handle stressful situations
- High level of work ethic
- Content creation through social media platforms X, Instagram, and Facebook
- Flexible Schedule
- Team Collaboration
Affiliations
- Sports, Strategy & Sales (S3) Club-Baylor University Hankamer School Of Business September 2022- present
- Delta Tau Delta Fraternity- 2023 - Current
Additional Information
Ben Green
Prep Baseball Director of Operations-Texas
(512)-944-5946
Zach Lundgren
Baylor Graduate Intramural Managing Supervisor
(469)-473-5464
Julie Zwhalen
Director of Hospitality, Wild Rivers
(949) 322-5303
Timeline
Baseball Operations Intern
Prep Baseball Report- Texas
05.2024 - Current
Intramural Sports Official
Baylor University
09.2022 - 05.2024
Guest Services Supervisor
Wild Rivers Waterpark
05.2022 - 08.2023
Baylor University
High School Diploma -
Dana Hills High School
Saddleback College
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