Andrew McLeod
Fairport,NY
Summary
Dynamic leader in sales growth, recognized for enhancing operational efficiency and customer satisfaction. Proven leadership in team building and problem resolution, driving profitability through strategic marketing initiatives. Expert in operations management, fostering a positive workplace culture while achieving significant brand visibility and customer engagement.
Overview
23
23
years of professional experience
Work History
General Manager
Mark's Pizzeria Inc
08.2024 - Current
- Directed daily operations, ensuring efficient service delivery and high customer satisfaction.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve cost-effectiveness.
- Implemented staff training programs, enhancing team performance and operational efficiency.
- Developed strategic marketing initiatives, increasing brand visibility and customer engagement in local market.
- Established standard operating procedures, improving workflow consistency and productivity across all departments.
- Fostered a positive workplace culture through effective communication and team-building activities among staff members.
- Oversaw financial performance, analyzing key metrics to drive profitability and operational improvements.
Sales Manager
The Agency RE
01.2021 - Current
- Developed and executed sales strategies to enhance market penetration.
- Trained and mentored junior sales staff, improving team performance.
- Analyzed market trends to identify growth opportunities and risks.
- Cultivated relationships with key clients to drive repeat business.
- Collaborated with marketing teams to align promotional efforts with sales objectives.
- Implemented CRM systems for streamlined lead tracking and customer interaction.
- Conducted regular sales meetings to review progress and set future goals.
- Monitored competitor activities to adjust pricing strategies accordingly.
Manufacturer's Representative
Dugan Associates
03.2018 - 12.2021
- Developed and maintained relationships with key clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify emerging trends and opportunities for product promotion.
- Collaborated with sales team to strategize and execute effective marketing campaigns.
- Facilitated product training sessions for clients, ensuring comprehensive understanding of features and benefits.
- Developed long-lasting relationships with clients, fostering loyalty and repeat business.
- Assisted in the development of strategic plans that resulted in increased company growth.
- Provided technical support to clients, resolving issues promptly and maintaining high levels of customer satisfaction.
- Conducted market research to identify emerging trends and capitalize on business opportunities.
Sales Manager
Mastercraft Decorators
06.2002 - 12.2017
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Conducted comprehensive market research to identify new opportunities and trends.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Education
Bachelor of Science - Business Administration And Management
John Carroll University
Cleveland, OH05-2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Mark's Pizzeria Inc
08.2024 - Current
Sales Manager
The Agency RE
01.2021 - Current
Manufacturer's Representative
Dugan Associates
03.2018 - 12.2021
Sales Manager
Mastercraft Decorators
06.2002 - 12.2017
Bachelor of Science - Business Administration And Management
John Carroll University