Overview
Work History
Education
Skills
Timeline
Generic

Andrew McNeeley

Waynesville,OH

Overview

11
11
years of professional experience

Work History

Team Leader

Walmart
Lebanon, OH
09.2022 - Current
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Assistant Customer Service Manager

Kroger
CENTERVILLE
09.2021 - 09.2022
  • Trained and mentored team members on best practices in customer interaction and problem resolution.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Recruiting and Retention Specialist

KROGER
NORWOOD
11.2020 - 09.2021
  • Streamlined onboarding processes, enhancing new hire integration and retention rates.
  • Developed and implemented recruitment strategies to attract top talent in competitive markets.

Customer Service Desk Associate

KROGER
LEBANON
06.2015 - 11.2020
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
  • Implemented improvements to workflow processes, increasing team productivity and efficiency.

Education

Associate of Science - Business Administration

Sinclair Community College
Dayton, OH
04-2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Reliability
  • Multitasking Abilities

Timeline

Team Leader

Walmart
09.2022 - Current

Assistant Customer Service Manager

Kroger
09.2021 - 09.2022

Recruiting and Retention Specialist

KROGER
11.2020 - 09.2021

Customer Service Desk Associate

KROGER
06.2015 - 11.2020

Associate of Science - Business Administration

Sinclair Community College