ANDREW MCNEIL
Warren,MI
Summary
I am newly college graduated with an associate degree in professional information technology. I strive to be a reliable and trust-worthy IT technician. I am a dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in resolving technical solutions for customers. I have gain experience in Active directory and Microsoft azure. I have gain capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. I am also knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. My goal as an employee is to be an efficient and dedicated worker who supports consumer satisfaction by being responsive, accepting resolutions, and communicating effectively.
Overview
7
7
years of professional experience
Work History
Help Desk Technician
Ascent logistics
Belleville, MI
04.2024 - 06.2024
- Provided end-user training when needed.
- Provided technical support to end users in person, via phone and email.
- Assisted in the installation of new hardware and software components.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Created detailed documentation of all customer migrations, including notes on any issues encountered or resolved.
- Installed, configured and maintained computer hardware and software systems for customers migrating to new platforms.
- Monitored performance of IT systems proactively to ensure optimal functioning at all times.
- Provided on-site training to end users on using various applications and tools.
- Configured printers, scanners, mobile devices according to organizational standards.
- Created accounts for new users in Active Directory and assigned permissions accordingly.
- Installed applications and operating systems on user machines.
Delivery Driver
Amazon
WARREN, MI
08.2022 - 02.2024
- Managed merchandise in accordance with product handling standards
- Loaded trucks and safely secured merchandise to prevent damage during transportation
- Navigated routes with relevant map programs and GPS systems
- Obeyed traffic laws and followed established traffic and transportation procedures
- Transported and safely delivered items to prevent damage or loss
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
General Merchandiser
Target
Warren, MI
07.2020 - 05.2022
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Printed labels and tags for for-sale merchandise
- Assisted customers by locating items and loading heavy purchases in vehicles
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Maintained neat, safe, and orderly workspace to prevent accidents and injuries
- Palletized merchandise for easy movement to sales floor locations
- Removed outdated and overripe items from stock to eliminate health risks
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
CNC Lathe Operator
J. G. Kern Enterprises
Sterling Heights, MI
03.2020 - 05.2020
- Set up and operate CNC lathes to perform various machining operations such as turning, facing, boring, threading, and drilling
- Monitor machine operation to detect malfunctions or out-of-tolerance machine and adjust machine controls or control media as required
- Performed dimensional inspections of parts with various measuring tools such as calipers, micrometers, and height gages
- Assist with loading and unloading parts from the CNC lathe by manually handling them
- Inspect finished work pieces visually for surface finish defects before releasing them for final inspection by Quality Assurance personnel
- Monitored machine operation at control panel and adjusted settings to create desired pieces
- Make adjustments to offset values within the program parameters when needed
- Load programs into computer numerical control units to begin machining operations.
Apprentice
Ceratizit USA
Warren, MI
01.2019 - 08.2019
- Experience on carbide tool grinding machines Practice work safety
- Maintained organization, cleanliness and safety in all work areas
- Adjusted offsets daily based on work orders and changing production needs
- Monitored machine production efficiency to complete Carbon tools work orders on-time and within budget
- Completed work on time and moved it to proper staging area for disposition
- Operated manually controlled equipment, including lathes, mills, and grinders
- Removed, cleaned, and replaced system parts
- Loaded and unloaded machines to prevent expensive equipment issues.
Manager
McDonald's
Warren, MI
01.2017 - 12.2018
- Effectively supervise and schedule staff Accurately balance registers and make bank deposits
- Efficiently investigate and resolve complaints regarding food quality
- Led employee performance reviews and discussed improvement strategies with each team member
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Analyzed employee workloads to meet seasonal fluctuation needs
- Coached new team members on job tasks and performance strategies.
Education
Associate of Applied Science - Information Technology
Eastern Gateway Community College
Steubenville, OH06-2024
Skills
Knowledge of basic computer hardware, including desktops and laptops
Experience in use of Active directory
Experience using Azure
Experience using Microsoft Intune
Proficient use of AD Users and Computers
GPO configuration
Active Directory OU creation and management
Install and configuration of network Switches
Install and configuration of Routers
Create and management of Wlans via wireless controllers
Proficient in Microsoft Office and Excel
Experience in Microsoft SQL sever
Ability to write Basic SQL queries
Hyper-V manager
Ability to Image PCs
PAM
Great Problem resolution Skills
Machine setup and operation skills
Exceedingly elevated level of dependability
Safety compliance
Knowledgeable in CNC machine setup
Issue reporting
Work area oversight
Organizing supplies
Precision Measurement withs calipers and gauges
Exceptional people skills, with a focus on building, listening, and questioning skills
Ability to do Application installations
Able to Issue a diagnosis Computers with Networking or Hardware Issues
Customer support
Able to perform Software upgrades
Able to perform a number of computer Hardware upgrades
Basic understanding Networking and Endpoint Security
Timeline
Help Desk Technician
Ascent logistics
04.2024 - 06.2024
Delivery Driver
Amazon
08.2022 - 02.2024
General Merchandiser
Target
07.2020 - 05.2022
CNC Lathe Operator
J. G. Kern Enterprises
03.2020 - 05.2020
Apprentice
Ceratizit USA
01.2019 - 08.2019
Manager
McDonald's
01.2017 - 12.2018
Associate of Applied Science - Information Technology
Eastern Gateway Community College
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