Andrew Medina

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

• Provide excellent customer service and handle inquiries.
• Schedule and manage vehicle service appointments.
• Assist in diagnosing vehicle issues and recommend repairs.
• Advise customers on necessary services and upsell products.
• Prepare and present service estimates and repair orders.
• Oversee service work and ensure quality repairs.
• Mentor and support junior advisors.
• Communicate service status and costs to customers.
• Resolve customer complaints and disputes.
• Maintain accurate service records.
• Coordinate with parts vendors for timely deliveries

● Overseeing Operations in Shipping and Receiving for International and domestic

● Coordinate transportation logistics, scheduling shipments, and tracking deliveries, ensuring seamless coordination with freight carriers and logistics providers.

● Spearheaded technology setup for meeting rooms and delivered in-house system support.

● Oversee the day-to-day operations and maintenance of the facility, ensuring a safe and efficient working environment

● Act as the primary point of contact for facility-related issues, liaising with internal teams, external vendors, and building management to address concerns promptly.

● Manage office relocations, space planning, and furniture arrangements to optimize the use of available resources and accommodate the needs of various departments

● Recognized for successfully managing a seamless office relocation project, minimizing downtime and ensuring a smooth transition for employees.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.