Andrew Melendez
Milford,CT
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Yale New Haven Health System
12.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Customer Service Associate
Cumberland Farms
06.2014 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Associate
Future Industries
02.2013 - 12.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Camp Counselor
YMCA
06.2013 - 09.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
Education
Associate Degree in Nursing - Nursing
Goodwin University
East Hartford, CT12.2023
Associate of Science - Science Education
Gateway Community College
New Haven, CT05.2018
High School Diploma -
Joseph A. Foran High School
Milford, CT06.2014
Skills
- Direct Patient Care
- Care Plan Implementation
- Patient Education
- Patient Assessment
- Emergency Response
- Mobility Assistance
- Information Protection
- Sterilization Techniques
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
Timeline
Patient Care Technician
Yale New Haven Health System
12.2019 - Current
Customer Service Associate
Cumberland Farms
06.2014 - 09.2018
Camp Counselor
YMCA
06.2013 - 09.2013
Warehouse Associate
Future Industries
02.2013 - 12.2013
Associate Degree in Nursing - Nursing
Goodwin University
Associate of Science - Science Education
Gateway Community College
High School Diploma -
Joseph A. Foran High School