ANGELA PEREZ
Phoenix,AZ
Summary
High performing work partner with a passion for providing services to exceed the organizations goals. 5 years of experience impacting positive organizational through critical thinking, multitasking, and leading teams. Confident in ability to collaborate with cross functional teams to solve complex, high-stake problems. Committed to continue with improvement and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Salt River Project
01.2025 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Service Champion
Taco Bell
08.2021 - 07.2024
- Delivered exceptional customer service by efficiently handling orders, addressing customer inquiries, and resolving complaints with professionalism and empathy
- Trained and mentored new team members on customer service best practices, contributing to a positive and productive work environment
- Effectively communicated with team members and management to ensure smooth operations during peak hours
Dance Director
The StuDance Lab
07.2021 - 06.2024
- Led and managed teams and ensured clear communication to meet participant needs
- Provided personalized support to students and parents, ensuring high satisfaction and addressing any concerns promptly
- Developed and maintained strong relationships with clients, fostering a positive and welcoming environment
- Delivered exceptional service under pressure, managing multiple tasks and priorities simultaneously
Sales Associate
Bath & Body Works
01.2021 - 01.2022
- Delivered personalized customer service by assisting shoppers with product selection, ensuring an exceptional in-store experience
- Handled customer transactions efficiently, including cash handling, returns, and exchanges, while resolving any issues promptly
- Built strong customer relationships through attentive service, active listening, and providing product knowledge tailored to individual needs
Education
BBA - Business Management
Northern Arizona University
Flagstaff, AZ12.2025
Associate of Applied Business - Business
Estrella Mounatin Community College
Avondale, AZ05.2024
Skills
- Adaptability
- Grit
- Multitasker
- Communication
- Critical thinking
Timeline
Customer Service Representative
Salt River Project
01.2025 - 03.2025
Service Champion
Taco Bell
08.2021 - 07.2024
Dance Director
The StuDance Lab
07.2021 - 06.2024
Sales Associate
Bath & Body Works
01.2021 - 01.2022
Associate of Applied Business - Business
Estrella Mounatin Community College
BBA - Business Management
Northern Arizona University
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