Andrew Merrill
Dallas,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Key Holder Customer Service Specialist
Sherwin-Williams
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Made Lead Generation calls to help promote store growth and customer loyalty.
Part Time Key Holder
Sherwin-Williams
11.2020 - 07.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Store Associate
Sherwin-Williams
09.2017 - 11.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Mailer
Dallas Morning News
06.2017 - 07.2017
Printer Operator
Exalt Printing Solutions
10.2015 - 07.2017
- Reviewed customer job specifications and document proofs to obtain printing project instructions.
- Cleared paper jams and replaced toner to maximize equipment efficiency.
- Operated digital printing press, digital printing equipment and large-volume duplication machinery.
- Completed quality control testing during production run and delivered samples to supervisor for evaluation.
Education
Associate of Arts - General Studies
Brookhaven College
Dallas, TX05.2020
High School Diploma -
Newman Smith High School
Carrollton, TX06.2015
Skills
- Sales and Upselling
- High-Volume Call Environments
- Complex Transactions
- Customer Relationship Management
- Customer Retention Strategies
- Customer Service
- Conflict Mediation
- Customer Relations
- Issue and Complaint Resolution
- Document and Records Management
- Reading Comprehension
- Cash Counting
Timeline
Key Holder Customer Service Specialist
Sherwin-Williams
07.2021 - Current
Part Time Key Holder
Sherwin-Williams
11.2020 - 07.2021
Store Associate
Sherwin-Williams
09.2017 - 11.2020
Mailer
Dallas Morning News
06.2017 - 07.2017
Printer Operator
Exalt Printing Solutions
10.2015 - 07.2017
Associate of Arts - General Studies
Brookhaven College
High School Diploma -
Newman Smith High School