Andrew Merritt
Baytown,Tx
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and organizational skills at Starbucks to enhance customer satisfaction and foster a loyal customer base. Demonstrating a blend of excellent verbal communication and active listening, I efficiently managed high call volumes at Afterthoughts Music, boosting sales through personalized product recommendations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Diligent with a solid background in customer service and sales. Successfully facilitated customer interactions and implemented solutions that improved satisfaction rates. Demonstrated effective communication and problem-solving skills in fast-paced environments.
Experienced with diagnosing and repairing wide range of guitar issues, from structural damage to electronic malfunctions. Utilizes advanced techniques and tools to enhance instrument performance. Knowledge of customer service principles and quality assurance in guitar maintenance.
Overview
4
4
years of professional experience
Work History
Pizza Maker
Little Caesers Pizza
01.2025 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Customer Service/sales
Afterthoguhts Music
01.2023 - 01.2024
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Repaired and maintained instruments, as well as restrings, part replacements, and basic set ups
Barista
Starbucks
01.2023 - 01.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier/Customer Service
Family Dollar
03.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Robert E Lee Highschool
Baytown, TX05-2022
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Quality assurance
- Strong work ethic
- Patience and tolerance
- Goal oriented
- Active learning
- Persuasive skills
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Product knowledge
Timeline
Pizza Maker
Little Caesers Pizza
01.2025 - Current
Customer Service/sales
Afterthoguhts Music
01.2023 - 01.2024
Barista
Starbucks
01.2023 - 01.2024
Cashier/Customer Service
Family Dollar
03.2021 - 12.2022
High School Diploma -
Robert E Lee Highschool
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