Andrew Moles
Cedar Point,NC
Summary
Dynamic Pool/Maintenance Technician with a proven track record at Emerald Isle Realty. Excelled in customer service and troubleshooting, enhancing system performance and customer satisfaction. Trained new technicians, demonstrating adaptability and a commitment to excellence. Skilled in both technical diagnostics and effective communication, consistently delivering results under pressure.
Overview
3
3
years of professional experience
Work History
Pool/Maintainance Technician
Emerald Isle Realty
06.2021 - 10.2024
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Croatan High School
Newport, NC06.2019
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Troubleshooting
- Customer interaction
- Routine Inspections
- Performance Improvement
- Document Preparation
- Customer rapport
- Staff education and training
- Project Support
- Issue Analysis
Timeline
Pool/Maintainance Technician
Emerald Isle Realty
06.2021 - 10.2024
High School Diploma -
Croatan High School
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