Andrew Montesano
Rochester,NY
Summary
Dedicated, results-oriented professional and recent business grad with proven success working in collaborative environments, analyzing marketing data and developing insights to identify business needs, implement process improvement ideas, and nurturing positive client relationships to drive key business metrics. Committed to enhancing skills and professional development to continuously contribute to company growth.
Overview
5
5
years of professional experience
Work History
Department Supervisor
FedEx
12.2020 - Current
- Develop onboarding plans and provide accessible training resources to new employees
- Mentor new hires and foster team-building activities resulting in reduced turnover rate and increased work productivity
- Analyze workflow productivity statistics and implement process improvement plans
- Managed and motivated employees to be productive and engaged in work.
Associate Management Consultant
Myrtle Consulting Group
04.2019 - 03.2020
- Traveled 250+ miles per week to meet with clients and evaluated diverse organizational systems to identify issues in workflow, communication, resource utilization and performance gaps
- Acquired 2 large accounts which grew company revenue 10% within my first 6 months
- Implemented cost-effective solutions that improved business processes through quantitative and qualitative analysis
- Analyzed and compiled research data and gave professional presentations highlighting finds and recommended optimizations
Customer Solutions and Engagement Coordinator
RVShare
07.2018 - 04.2019
- Used consultative sales approach to help clients navigate choices between services; with support for questions such as contractual terms, pricing, and availability
- Realigned companies online social media presence to reflect company’s mission and values, decreasing negative user feedback by 10%
- Evaluated competition performance and suggested findings to management the use of new strategies, successfully enlarging our client base 6%
- Acted as a direct support to clients by addressing any concerns, demonstrating empathy, and resolving problems swiftly
Education
B.B.A - Bachelor of Business Administration - Entrepreneurship & Marketing
Kent State University
Kent, OH06.2018
Skills
- Leadership experience
- Client relationship building and retention
- Account Management
- Negotiation
- Process improvement and redesign
- Presentations and proposals
- CRM software
- Data analysis
- Skilled in Microsoft applications
- Exceptional written and oral communication
- Goal-oriented and success-driven
Timeline
Department Supervisor
FedEx
12.2020 - Current
Associate Management Consultant
Myrtle Consulting Group
04.2019 - 03.2020
Customer Solutions and Engagement Coordinator
RVShare
07.2018 - 04.2019
B.B.A - Bachelor of Business Administration - Entrepreneurship & Marketing
Kent State University