Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Moore

Spring,TX

Summary

Customer-focused Baggage Service Agent known for high productivity and efficiency in task completion. Possess specialized skills in luggage handling, problem resolution, and customer service, ensuring smooth operations at all times. Excel in communication, teamwork, and adaptability, leveraging these soft skills to provide exceptional passenger experiences and support airline reputation for quality service.

Overview

4
4
years of professional experience

Work History

Utility Worker

OTG Management Inc.
Houston, TX
01.2021 - 02.2022

Food and Beverage Service: Assisting in the preparation, presentation, and serving of food and drinks in airport restaurants, cafes, or kiosks.

Cleaning and Sanitation: Maintaining cleanliness in dining areas, kitchens, and storage spaces, ensuring compliance with health and safety regulations.

Inventory Management: Assisting with stock management, including receiving deliveries, organizing inventory, and monitoring supply levels.

Customer Service: Interacting with passengers to provide a pleasant dining experience, taking orders, and addressing customer inquiries or concerns.

Equipment Maintenance: Ensuring that kitchen and service equipment is clean and in good working order, reporting any maintenance needs.

Adherence to Policies: Following all company policies and procedures, especially regarding food safety and customer service.



Package Handler

Amazon
Charlotte, NC
10.2022 - 03.2023

Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Inspected packages for damages or defects and recorded any issues found.

Checked all outgoing shipments to ensure accuracy of contents.

Reported any lost or damaged items to supervisors immediately upon discovery.

Supervisor

George Bush Intercontinental Airport
Houston, TX
08.2023 - Current

Customer Service: Ensuring high standards of customer service, addressing passenger inquiries and concerns, and resolving conflicts.

Safety and Security: Monitoring compliance with safety regulations and security protocols, conducting regular inspections, and coordinating emergency response procedures.

Operational Oversight: Managing daily operations, ensuring efficient processes for baggage handling, boarding, and other services.

Communication: Coordinating with airline representatives, ground crews, and other airport staff to ensure smooth operations.

Problem-Solving: Addressing operational issues that arise, implementing solutions, and adjusting plans as necessary.

Reporting: Maintaining records of incidents, operational performance, and staff activities for review and improvement.






Education

High School Diploma -

Cypress Ridge Highschool
Houston, TX
06-2021

Skills

  • Communication Skills
  • Customer Service
  • Problem-Solving
  • Organizational Skills
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Technical Proficiency
  • Cultural Sensitivity
  • Stress Management

Timeline

Supervisor

George Bush Intercontinental Airport
08.2023 - Current

Package Handler

Amazon
10.2022 - 03.2023

Utility Worker

OTG Management Inc.
01.2021 - 02.2022

High School Diploma -

Cypress Ridge Highschool
Andrew Moore