ANDREW MORA
Douglasville,GA
Summary
Forward-thinking team leader seeking a company to build a mutually beneficial relationship which involves designing and creating marketing strategies, performing market research, working with social media, interacting with customers, and providing good customer service. Skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Moderno Porcelain Works
Atlanta, GA
11.2023 - Current
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Oversaw day-to-day operations of large teams across several sites.
Showroom Coordinator
Moderno Porcelain Works
Atlanta, GA
05.2023 - 11.2023
- Collaborated with vendors to ensure timely delivery of products, maintaining strong relationships for continued success.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and building rapport with clients.
- Conducted regular training sessions with showroom staff on new product offerings and industry trends to maintain a highly knowledgeable team capable of providing exceptional service.
- Coordinated special events within the showroom to generate increased foot traffic and brand awareness.
- Served as a liaison between the sales team, clients, designers, contractors, suppliers throughout project life cycles for seamless coordination efforts.
MARKETING COORDINATOR
Sakura Sushi & Grill Japanese Restaurant
03.2020 - 04.2023
- Promote brand in local community by working with food delivery services therefore reaching broader audiences which resulted in a 10% increase in revenue during fiscal year
- Building customer rapport and foster loyalty resulting in a 20% increase in online presence
- Review customer online surveys and adjust business practices based on customer feedback
- Overall rating increased by one star
- Establishing open communication with vendors like Uber Eats/DoorDash curtailing theft and assuring customer satisfaction upon delivery
- Create detailed reports for annual revenue/expenses, controlling operational cost to eliminate waste.
Assistant Manager
Sakura Sushi & Grill Japanese Restaurant
06.2016 - 02.2020
- Train new/current employees on proper customer service practices
- Organize and supervise shifts including organizing shifts
- Appraise staff performances, provide feedback and coach to improve productivity/guest relations
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Implemented training on best practices to empower new team strategies and tools needed to provide best customer service.
Education
Master of Business Administration -
Berry College
Rome, GA08.2022
Bachelor of Science in Marketing -
Berry College
Rome, GA05.2021
08.2017
Skills
- Social Media Marketing
- Small business community branding
- Channel marketing specialist
- Brand management specialist
- Process Implementation
- Forecasting
- Project Management
Additional Information
Train new/current employees on proper customer service practices, Organize and supervise shifts including organizing shifts, Appraise staff performances, provide feedback and coach to improve productivity/guest relations., Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales, Implemented training on best practices to empower new team strategies and tools needed to provide best customer service.
Timeline
Operations Coordinator
Moderno Porcelain Works
11.2023 - Current
Showroom Coordinator
Moderno Porcelain Works
05.2023 - 11.2023
MARKETING COORDINATOR
Sakura Sushi & Grill Japanese Restaurant
03.2020 - 04.2023
Assistant Manager
Sakura Sushi & Grill Japanese Restaurant
06.2016 - 02.2020
Master of Business Administration -
Berry College
Bachelor of Science in Marketing -
Berry College