Andrew Morin
North Kingston
Summary
Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Providence Plumbing and Heating
05.2018 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Service Technician
Mr. Rooter/ Greenwood Plumbing
01.2018 - 01.2019
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Service Technician/ Apprentice
GEM Plumbing
01.2017 - 01.2018
- Improved customer satisfaction by providing timely and efficient maintenance and repair services.
- Diagnosed and resolved technical issues for a wide range of equipment, ensuring optimal performance.
- Participated in ongoing training programs to stay current with industry trends and advancements in technology.
- Provided exceptional customer service through clear communication and understanding of client needs.
- Assisted in developing preventive maintenance plans tailored to individual customer needs, extending equipment lifespan.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Roto-Rooter
01.2015 - 01.2017
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
Education
EMT -
American Safety
Providence, RI04-2025
Apprenticeship - Plumbing
Community College of Rhode Island
Warwick, RI08-2015
Associate of Arts - Criminal Justice
Community College of Rhode Island
Warwick, RI05-2015
High School Diploma -
Pilgrim High School
Warwick, MD09-2013
Skills
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Sales leadership
- Profit and loss
- Hiring and staffing
- Attention to detail
- Customer service
- Teamwork and collaboration
Certification
- Licensed - Owner, Operator and Plumber - 2018 - 2023
- EMT - Training - April 2025 - Current
Timeline
Owner
Providence Plumbing and Heating
05.2018 - 11.2023
Service Technician
Mr. Rooter/ Greenwood Plumbing
01.2018 - 01.2019
Service Technician/ Apprentice
GEM Plumbing
01.2017 - 01.2018
Service Technician
Roto-Rooter
01.2015 - 01.2017
EMT -
American Safety
Apprenticeship - Plumbing
Community College of Rhode Island
Associate of Arts - Criminal Justice
Community College of Rhode Island
High School Diploma -
Pilgrim High School
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