Andrew Mueller
Rockford,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. From childhood, education, military service, and work experience, I have learned how important it is to be courteous and treat those around you with respect and empathy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Public Safety Lead Officer
St Anthony Medical Center
08.2022 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Aviation Security Officer
Allied Universal
10.2020 - 08.2022
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- TSA and COVID entry screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Branch Manager
Security Finance
03.2003 - 07.2020
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
No Degree - Business Administration And Management
Rock Valley College
Rockford, ILHigh School Diploma -
Harlem High School
Machesney Park, IL05-1997
Skills
- De-escalation techniques
- Relationship building and management
- Goal setting
- Sales expertise
- Policy and procedure development
- Attention to detail
- Active listening
- Customer service
- Excellent time management skills
- Interviewing and hiring
- Conflict resolution
- Coaching and mentoring
- Team leadership
- Regulatory compliance
- Policy enforcement
- Change management
- Documentation and reporting
- Computer proficiency
- Courteous demeanor
- Punctuality and reliability
- Follow-up skills
- Critical thinking
- Call management
- Problem-solving
Accomplishments
St Anthony Medical Center: Formed the PIT crew (Performance Improvement Team) to improve security department policies and procedures.
Security Finance: Attained Illinois Office of the Year for 8 out of the last 10 years. Attained highest Branch Regional Profit and highest Illinois Tax Returns filed for 10 plus years.
Military Service: Army Veteran
High School Graduation: National Honor Society
Certification
CPR Certification
FOID card license
Languages
Spanish
Limited Working
Interests
Chicago Bears, Cubs, and Bulls Classic and modern vehicles History and Politics Home Improvement
Timeline
Public Safety Lead Officer
St Anthony Medical Center
08.2022 - Current
Aviation Security Officer
Allied Universal
10.2020 - 08.2022
Branch Manager
Security Finance
03.2003 - 07.2020
CPR Certification
FOID card license
No Degree - Business Administration And Management
Rock Valley College
High School Diploma -
Harlem High School
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