Andrew Mull
Pensacola,FL
Summary
Dynamic and results-driven professional with a strong desire to grow into leadership roles. Known for a proactive and solution-oriented mindset, consistently addressing challenges with efficiency and creativity—whether for personal responsibilities or in support of team objectives. Dedicated to fostering collaboration, driving performance, and contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Delinquency Control Counselor IV
Navy Federal Credit Union
Pensacola, FL
02.2023 - Current
- Analyze, research, and resolve problems and discrepancies related to member accounts
- Ensure team members are aware of and utilize the most recent policy/procedure updates and related resources
- Lead team meetings and team development
- Communicate with leadership for personal development and setting goals for upcoming months
- Support newly hired team members in post training by providing side-by-side mentoring
- Created a “Cheat Sheet” for the team to use as reference on calls
- Prior Editor for the Late Stage Predictive Collections News Letter
- Promotes engagement for team by planning games and outings when meeting team goals
- Reliably answering any questions placed in team chat
Delinquency Control Counselor I-II
Navy Federal Credit Union
Pensacola, FL
03.2022 - 02.2023
- Worked in a fast-paced environment efficiently and quickly while following Navy Federal regulations.
- Analyze, research, and resolve problems and discrepancies related to member accounts
- Mentored new counselors to become successful and efficient counselors
- Create reference and support tools for new and existing team members
- Thoroughly notate members accounts with information concerning delinquent status and/or applicable arrangements
Education
General Studies
Pensacola State College
Pensacola, FLBiomedical Sciences
University of West Florida
Pensacola, FLSkills
- People Leadership
- Workflow Delegation
- Member Relations
- Problem Solver
- Time Management
- Organization
Timeline
Delinquency Control Counselor IV
Navy Federal Credit Union
02.2023 - Current
Delinquency Control Counselor I-II
Navy Federal Credit Union
03.2022 - 02.2023
General Studies
Pensacola State College
Biomedical Sciences
University of West Florida