ANDREW MUNZIE

Performed detailed analysis and verification.

o Perform comprehensive reviews of electronic health records (EHR) and other health

information sources to ensure meticulous accuracy, completeness, and compliance with

relevant healthcare regulations and coding guidelines.

o Utilize specialized knowledge to validate the authenticity of medical records, ensuring

they serve as reliable documentation for veterans' claims.

• Data Quality Assurance:

o Collaborate closely with your supervisors to establish standardized processes for

reviewing medical records systematically.

o Identify discrepancies, errors, or inconsistencies in health records, coding, and

documentation through meticulous analysis.

• Veteran Support and Engagement:

o Serve as a skillful and empathetic veteran support expert, intaking all pertinent

information and supporting the total veteran lifecycle to ensure quality experience.

o Establish supportive relationships with the veterans by confirming Intake forms and

ensuring their Disability Questionnaires are completed and accurate.

o Understand the VA Rating Schedule and Disability Rating Guide to ensure the

information provided aligns with the veterans' conditions.

• Communication and Coordination:

o Conduct medical reviews over the phone, navigating difficult and technical conversations

with ease and patience.

o Act as an additional point of contact for veterans, responding promptly to emails, calls,

and other communications to ensure their needs and expectations are met.

o Regularly communicate the value of REE's products and services to veterans, reinforcing

the importance of the relationship.

• Collaboration and Process Improvement:

o Work closely with sales and other support teams to exceed the veterans’ expectations.

o Gather and share veteran insights and feedback with relevant teams to improve products

and services.

o Operate as a process coordinator, ensuring the quality completion of Veteran Records

while managing urgent and important tasks for timely resolutions.

• Compliance and Data Integrity:

o Engage in every conversation, ensuring that all veteran information and data is accurate

and updated throughout the process.

o Safeguard personally identifiable information and personal health information by

following compliance-based processes and procedures.

• Conducted staff meetings to relay general information or to address specific topics.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Submitted monthly financial reports to management to summarize and explain financial variances.

• Assembled electrical systems and prototypes, using hand tools and measuring instruments.
• Integrated software and hardware components, used computer, microprocessor and control architecture.
• Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronics units, applying knowledge of electronic theory and components.
• Replaced defective components and parts, used hand tools and precision instruments.

• Stocked shelves, racks and cases with new or transferred merchandise.
• Requisitioned merchandise from suppliers based on available space, customer demand and advertised specials.
• Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
• Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases.
• Obtained merchandise from bins and shelves.