Andrew Murillo
Orlando
Summary
Dynamic hospitality professional with extensive experience at Caribe Royale All-suite Hotel & Convention Center. Proven track record in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in cash handling and front desk management, consistently ensuring a welcoming atmosphere and prompt service. Committed to creating memorable experiences for all guests.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Caribe Royale All-suite Hotel & Convention Center
Orlando, FL
12.2025 - 01.2026
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Managed reservations and room assignments using hotel management software.
- Provided information about hotel services, local attractions, and amenities to enhance guest experience.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Restaurant Busser
Darden Restaurants, Olive Garden
Orlando, FL
09.2025 - 12.2025
- Assisted servers in delivering food and beverages to enhance guest experience.
- Cleaned and reset tables efficiently to prepare for incoming guests.
- Supported team members by restocking supplies and maintaining cleanliness standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Monitored dining area for cleanliness and promptly addressed spills or messes.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Food Runner
Darden Restaurants, Olive Garden
Orlando, FL
09.2025 - 12.2025
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Communicated effectively with servers to coordinate efficient service flow.
- Supported team members during peak hours to optimize service efficiency.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Host
Darden Restaurants, Olive Garden
Orlando, FL
03.2025 - 12.2025
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation system, optimizing seating arrangements for efficient table turnover.
- Maintained cleanliness and organization of front-of-house areas to enhance guest comfort.
- Assisted servers by communicating special requests and dietary restrictions effectively.
- Collaborated with team members to provide seamless customer service during peak hours.
- Adapted quickly to changes in guest flow, contributing to a dynamic dining environment.
Education
Master of Criminal Justice - Criminal Justice
Valencia College
Orlando, FLSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Listening skills
- Administrative skills
- Front desk management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Caribe Royale All-suite Hotel & Convention Center
12.2025 - 01.2026
Restaurant Busser
Darden Restaurants, Olive Garden
09.2025 - 12.2025
Food Runner
Darden Restaurants, Olive Garden
09.2025 - 12.2025
Host
Darden Restaurants, Olive Garden
03.2025 - 12.2025
Master of Criminal Justice - Criminal Justice
Valencia College