Andrew Neumann
Hudson,WI
Summary
At Hudson Tap, I excelled in high-pressure situations, enhancing customer satisfaction and restaurant efficiency through exceptional communication and multitasking proficiency. My professional demeanor and team collaboration skills significantly contributed to a welcoming atmosphere, ensuring timely service and positive dining experiences.
Overview
4
4
years of professional experience
Work History
Various Roles (Host, Xpo, Bar Back)
Hudson Tap
10.2019 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
Education
No Degree - Finance
Iowa State University
Ames, IA05.2027
High School Diploma -
Hudson High School
Hudson, WI05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional Appearance
Timeline
Various Roles (Host, Xpo, Bar Back)
Hudson Tap
10.2019 - 05.2023
No Degree - Finance
Iowa State University
High School Diploma -
Hudson High School