Henry Nicol
Jacksonville,FL
Summary
Adaptable and driven employee with 7 years of solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Friendly server with experience in fast-casual and counter service. Well versed in the food and beverage knowledge. Dynamic presence known for enhancing customer experience.
Overview
7
7
years of professional experience
Work History
Host, Bus, Server, Bar Back, Kitchen, Prep
TacoLu
Jacksonville Beach, FL
08.2015 - Current
- Restocked ice, condiments and snacks.
- Delivered food to customers at bar and tables.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Checked and tested foods to verify quality and temperature.
- Waited on up to 30 customers
- Served up to a 5 table section
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted cashiers with processing customer payments and documenting orders.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Documented reservations and communicated changes to guests.
- Used cash registers and credit card machines to cash out customers.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Replaced empty kegs and soda syrups.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Computer And Information Sciences
UNF
Jacksonville, FL05.2024
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06.2020
Skills
- Customer Relations
- Wait Staff Support
- Maintaining Clean Work Areas
- Cash Register Operations
- Problem Detection and Resolution
- Customer Service
- Work Task Prioritization
Timeline
Host, Bus, Server, Bar Back, Kitchen, Prep
TacoLu
08.2015 - Current
Bachelor of Science - Computer And Information Sciences
UNF
High School Diploma -
Duncan U. Fletcher High School
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