Andrew Nguyen
Panama City Beach,FL
Summary
Dynamic and results-driven professional with extensive experience as an Owner/Operator Boat Captain at PCB Light Tackle Fishing Charters. Proven track record in enhancing customer satisfaction and profitability through exceptional client service and effective financial management. Skilled in problem-solving and business planning, ensuring seamless operations and memorable experiences for guests.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operations and sales
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator Boat Captain
PCB Light Tackle Fishing Charters
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage income and expense for the business
- Upkeep with the fishing vessel to ensure every guest will have a safe fishing experience
- Developed mechanically inclined skills to problem solve any problem that may occur during daily operations on the water
- Established strong customer relationships through excellent communication and attentive service.
- Enhanced company profitability by reducing overhead costs and negotiating favorable prices with suppliers.
Marine Boat Captain
Reel Screamer Charters
01.2018 - 01.2020
- Coordinated guest on fishing techniques and decision making on locations to ensure a bountiful catch
- Managed daily ship operations, ensuring efficient use of resources and meeting schedule requirements.
- Maintained vessel seaworthiness through regular inspections, maintenance, and repairs.
- Prevented potential accidents by diligently monitoring vessel systems for signs of malfunction or failure.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Hands on customer service with guest on the boat satisfying everyone's needs.
- Tracked daily income and expenses during operating hours.
- Worked very flexible schedules to meet guest needs
- Received money day in and day out to make sure every dollar was given to upper management.
Sales Associate Specialist
Howell Tackle
01.2015 - 05.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Skilled fishing tackle rigger such as rigging lures, fishing tackle, and outfitting rods, reels, and tackle for new boat owners
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Education
No Degree - Business Management
Gulf Coast State College
Panama City, FLNo Degree - Business Management
The University of West Florida
Pensacola, FLHigh School Diploma -
J.R Arnold High School
Panama City Beach, FL06-2015
Skills
- Small business operations
- Verbal and written communication
- Client service
- Business planning
- Marketing
- Financial management
- Customer service
- Social media control
- Leadership
- Problem solving
- Time Management
- Solo working
- Business leadership
- Decision-making
- Attention to detail
Certification
U.S. Coast Guard 100 Ton Masters Captain's license
CPR Certified
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Owner/Operator Boat Captain
PCB Light Tackle Fishing Charters
01.2021 - Current
Marine Boat Captain
Reel Screamer Charters
01.2018 - 01.2020
Sales Associate Specialist
Howell Tackle
01.2015 - 05.2017
No Degree - Business Management
Gulf Coast State College
No Degree - Business Management
The University of West Florida
High School Diploma -
J.R Arnold High School
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