Andrew Nguyen
San Jose,CA
Summary
Customer-focused revenue professional with 2+ years at BILL, known for building and scaling high-impact inbound programs from the ground up. Proven track record of over-attaining quota, leading consultative discovery conversations, and translating customer pain points into tailored solutions across BILL’s platform. Trusted mentor and cross-functional partner with strong operational rigor, deep product knowledge, and a passion for driving long-term customer success and growth.
Overview
4
4
years of professional experience
Work History
Business Development Representative
BILL
San Jose, CA
09.2023 - Current
- Led and scaled BILL’s inbound chat (Drift) motion, transforming it into a top-performing pipeline channel and consistently exceeding quota (average 156% to goal, never missing quota).
- Conducted high-volume, high-stakes consultative conversations with prospects, uncovering operational, accounting, and payment workflow challenges through deep discovery.
- Mapped customer pain points to BILL’s suite of solutions, guiding prospects toward workflows aligned with their desired business outcomes.
- Built all inbound chat talk tracks, email follow-ups, and engagement frameworks from scratch with no formal training, setting the standard still used by the team.
- Maintained strict response-time SLAs and meticulous documentation to ensure seamless handoffs and preservation of customer context across teams.
- Identified expansion opportunities by uncovering multi-entity complexity, payment volume growth, and operational inefficiencies during discovery.
- Served as the sole inbound chat rep from March–August 2024, ensuring no inbound demand went uncovered while maintaining performance at scale.
- Mentored and onboarded a new inbound rep, accelerating ramp time and contributing to overall team performance and consistency.
- Recognized by leadership as a cultural pillar and trusted owner of the Drift channel, redefining expectations for inbound engagement at BILL.
Sales Development Representative
Sage Intacct
San Jose, Ca
03.2022 - 09.2023
- Partnered closely with sales leadership to analyze performance data and build strategic prospecting reports, improving targeting efficiency and outreach effectiveness.
- Conducted in-depth account research using CRM history, company websites, LinkedIn, and financial context to inform personalized, value-driven outreach.
- Maintained highly accurate CRM data through disciplined data hygiene practices, ensuring reliable reporting, seamless handoffs, and strong operational integrity.
Education
Bachelor of Science - Business And Administration
CSU East Bay
Hayward, Ca12-2019
Skills
- Strategic Discovery & Consultative Advisory
- Customer Adoption & Outcome Alignment
- Proactive Churn Risk Identification & Expansion
- Operational Excellence & SLA Management
- Cross-Functional Collaboration
- Process Building & Program Ownership
- Mentorship & Team Enablement
- Financial Workflow & S&E Acumen
Timeline
Business Development Representative
BILL
09.2023 - Current
Sales Development Representative
Sage Intacct
03.2022 - 09.2023
Bachelor of Science - Business And Administration
CSU East Bay