NICOLE SANTOS
Mansfield,MA
Summary
Business Development Representative with lead generation, discovery calls, CRM management, and relationship building experience. Generated and qualified new business through outbound cold calls, inbound follow-up, and KPI tracking at Safety-Care by QBS. Brings sales prospecting, consultative communication, and fitness and wellness exposure from HOTWORX, athletics, and clinical support roles.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Business Development Representative
Safety-Care by QBS
Foxboro, MA
06.2026 - Current
- Generated and qualified new business through targeted outbound cold calls and timely follow-up on inbound leads
- Run discovery meetings to uncover prospect needs and determine fit
- Built relationships with decision-makers through consistent, value-driven follow-ups that addressed specific needs
- Partnered with Sales and Marketing to enhance prospecting strategy and messaging to improve engagement
- Track KPIs and maintain accurate CRM records to keep pipeline activity visible and on target
Sales Intern
HOTWORX
Knoxville, TN
02.2026 - 05.2026
- Converted inbound leads to paying members via text and phone outreach
- Followed up with prospects to nurture relationships and advance them through sales pipeline
- Promoted HOTWORX memberships through prospect calls and studio walk-ins.
- Led studio tours for prospective members at HOTWORX fitness location.
- Followed up on leads using HOTWORX sales scripts and contact lists.
Olympic Sports Performance Intern
University of Tennessee Athletics
Knoxville, TN
08.2025 - 12.2025
- Utilized performance technology and data to provide evidence-based recommendations that informed training strategies
- Established rapport with athletes and coaches, influencing training and performance decisions for improved outcomes
- Explained complex physiology and training concepts to 40+ athletes daily, enhancing understanding and application in workouts
Injury Prevention Intern
Boston Children's Hospital
Boston, MA
06.2025 - 08.2025
- Educated children, parents, and community members on injury prevention and safe movement, enhancing community awareness and safety practices
- Assisted in community outreach initiatives to promote health education and prevention, increasing engagement and participation in wellness programs
- Established rapport with diverse populations through clear, empathetic communication, fostering a supportive environment for health discussions
- Observed trauma cases in clinical settings to gain insights on patient care and clinical care to understand patient education and decision-making processes
Physical Therapy Technician
Tennessee Orthopaedic Alliance
Oak Ridge, TN
09.2024 - 12.2024
- Supported 25–40 patients daily by guiding rehabilitation exercises and reinforcing treatment plans
- Coordinated with physical therapists to monitor patient progress, ensuring timely adjustments to treatment strategies
- Communicated medical instructions clearly, enhancing patient understanding and adherence to treatment plans
Food Server & Bartender
TPC Boston
Norton, MA
05.2023 - 08.2024
- Provided premium service in high-end, relationship-driven club, fostering rapport to encourage repeat visits
- Maintained composure in high-pressure situations, ensuring exceptional customer experiences
- Served members and guests in clubhouse dining areas with attentive hospitality.
- Delivered food and beverages for golf events and banquet service at TPC Boston.
- Presented menu items using club dining standards and proper table service.
Education
Bachelor of Science - Kinesiology, Business Administration, Nutrition
University of Tennessee
Knoxville05-2026
Skills
- Sales: Consultative Selling Discovery Calls Lead Qualification Cold Calling Objection Handling Pipeline management Relationship building
- Industry: Exercise Science Nutrition Biomechanics Injury Prevention Performance Data Member Experience
- Tools: CRM Management KPI Tracking Email and Phone Outreach
- Proficient in Hubspot and Salesforce
- Sales communication
- Sales training
- Sales prospecting
- Client relationship
Certification
NASM Certified Personal Trainer (NASM-CPT) | CPR/AED, American Red Cross
LEADERSHIP & ACTIVITIES
Professional Sales Club | Women's Club Volleyball | Kinesiology Student Association | Sigma Kappa Sorority
Timeline
Business Development Representative
Safety-Care by QBS
06.2026 - Current
Sales Intern
HOTWORX
02.2026 - 05.2026
Olympic Sports Performance Intern
University of Tennessee Athletics
08.2025 - 12.2025
Injury Prevention Intern
Boston Children's Hospital
06.2025 - 08.2025
Physical Therapy Technician
Tennessee Orthopaedic Alliance
09.2024 - 12.2024
Food Server & Bartender
TPC Boston
05.2023 - 08.2024
Bachelor of Science - Kinesiology, Business Administration, Nutrition
University of Tennessee