Andrew Nicoline
Analyst
POTTSTOWN,PA
Summary
Knowledgeable and dedicated customer service professional with experience in both financial industry and data analysis. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Analyst II
Fiserv
09.2021 - 03.2023
- Communicated and collaborated with 100+ businesses in order to comprehend individual needs and provide service matching their requirements.
- Maintained professional relationships with merchants and partners operating under Fiserv.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Skilled at working independently and collaboratively in team environment.
Maintenance Technician and Attendant
Sanatoga Car Wash
07.2015 - 01.2019
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
Bachelor of Arts - Psychology
The Pennsylvania State University
University Park, PA 01.2019 - 05.2021
Associate of Science - Psychology
Montgomery County Community College
Blue Bell, PA 01.2017 - 12.2018
Skills
Account management
Timeline
Client Service Analyst II
Fiserv
09.2021 - 03.2023
Bachelor of Arts - Psychology
The Pennsylvania State University
01.2019 - 05.2021
Associate of Science - Psychology
Montgomery County Community College
01.2017 - 12.2018
Maintenance Technician and Attendant
Sanatoga Car Wash
07.2015 - 01.2019