Andrew Northern
Longview,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Very quick learner and easily motivated/ good work ethic.
Overview
3
3
years of professional experience
Work History
Floor Manager
Racquet and Jog
Longview, TX
02.2024 - Current
- Train employees to be efficient at their jobs and tasks.
- Ensure customer satisfaction through sales and well trained associates.
- Organize meetings and keep the staff happy and efficient.
- Improved customer service ratings by developing strong knowledge of company's products and services.
Trainer
Chick-fil-A
Longview, TX
07.2023 - 12.2023
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Assessed training needs through surveys, interviews with employees or focus groups.
Cashier
Ups Store
Longview, TX
05.2022 - 08.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Spring Hill High School
Longview, TX05-2024
Some College (No Degree) -
Kilgore College
Kilgore, TXSkills
- Employee training
- Customer service
- Sales techniques
- Team building
Accomplishments
- 4.7 GPA as a student athlete
- National Honor Society
- 2nd Team All District Baseball
- Regional Qualifier in track
Affiliations
- pickleball
- gym
- running
References
References available upon request.
Timeline
Floor Manager
Racquet and Jog
02.2024 - Current
Trainer
Chick-fil-A
07.2023 - 12.2023
Cashier
Ups Store
05.2022 - 08.2022
High School Diploma -
Spring Hill High School
Some College (No Degree) -
Kilgore College