Andrew Ocampo
Maple Grove,MN
Summary
Dynamic professional with a proven track record at Valvoline Instant Oil, enhancing sales through strategic merchandising and superior customer relations. Expert in vehicle maintenance services, including AC 609 Certification, and adept at staff training and development. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Lube Technician
Valvoline Instant Oil
09.2022 - 10.2024
- Supervised day-to-day services on vehicles to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean and organized store environment to enhance the customer experience and employee safety.
Food Runner
Acapulco Mexican Restaurants
06.2018 - 10.2020
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Associate of Arts - General Studies
Anoka Ramsey
Coon Rapids, MN05-2025
Skills
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- AC 609 Certification
- Fluent in vehicle Oil/Transmission/Coolant/AC and some Tire services
Timeline
Assistant Manager/Lube Technician
Valvoline Instant Oil
09.2022 - 10.2024
Food Runner
Acapulco Mexican Restaurants
06.2018 - 10.2020
Associate of Arts - General Studies
Anoka Ramsey