Andrew Offord
Gahanna,OH
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at The UPS Store Inc. and Local Cantina - Gahanna. Specializes in driving team performance and enhancing client satisfaction through effective conflict resolution and time management. Demonstrates exceptional decision-making and team leadership, significantly boosting operational efficiency and profitability.
Overview
2020
2020
years of professional experience
Work History
Manager
The UPS Store Inc.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Bartender Shift Manager
Local Cantina - Gahanna
06.2015 - 02.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Education
N/A - Fire Science
Columbus State Community College
Columbus, OHHigh School Diploma - N/A
Gahanna Lincoln High School
Gahanna, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Timeline
Bartender Shift Manager
Local Cantina - Gahanna
06.2015 - 02.2020
Manager
The UPS Store Inc.
N/A - Fire Science
Columbus State Community College
High School Diploma - N/A
Gahanna Lincoln High School
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