Andrew Oh
Malden,MA
Summary
Motivated Hospitality Professional with expertise in guest service and bartending. Delivered exceptional customer experiences in high-pressure environments through strong interpersonal skills and a commitment to teamwork. Focused on continuous development in food and beverage crafts and menu innovation.
Overview
13
13
years of professional experience
Work History
Bar Manager
Mahaniyom
Brookline, Massachusetts
11.2023 - Current
- Managed bar operations, ensuring efficient workflow and customer satisfaction.
- Oversaw bar staff operations, ensuring service quality, trained new hires, and enforced disciplinary procedures.
- Trained and supervised staff on drink preparation and customer service techniques.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Implemented health and safety standards to maintain a clean work environment.
- Managed inventory of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other bar essentials to ensure operational readiness.
- Established strong vendor relationships to ensure quality product sourcing.
- Developed cocktail menus, incorporating seasonal ingredients and local flavors.
- Planned and executed special events, developing unique beverage offerings tailored to guest preferences.
Server - Bartender
Q Restaurant
Boston, MA
10.2015 - 11.2023
- Managed drink orders and prepared cocktails efficiently at the bar.
- Provided exceptional customer service to enhance dining experiences.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure timely food delivery.
- Contributed to team efforts in enhancing service quality. in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Initiated positive interactions with guests to create a friendly atmosphere. with friendliness and professionalism.
- Maintained cleanliness and organization in dining and bar areas.
- Monitored bar inventory and promptly restocked low items before depletion.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Busser - Bartender - Server
Shabu Zen
Allston, MA
07.2014 - 11.2014
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to manage dishware and utensils effectively.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Bar-back Bottle Runner
Gem Italian Kitchen Nightclub & Lounge
Boston, MA
03.2014 - 06.2014
- Assisted bartenders in efficiently preparing drinks during peak hours to enhance customer satisfaction.
- Supported bartenders by preparing drinks during peak hours, ensuring timely service.
- Stocked and organized bar supplies for efficient service flow.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Cleaned and organized bar area, including counters, glasses, and utensils, to maintain hygiene standards throughout shift.
- Implemented best practices for safety and sanitation in the bar environment.
- Successfully managed multiple tasks simultaneously while providing quality service.
Education
Graduate of National Honors Society -
Shorecrest Preparatory High School
St. Petersburg, FLBiology
Georgia State University
Atlanta, GASkills
- Bar management
- Menu development
- Inventory Management
- POS Systems
- Safety compliance
- Technical Skills
- Maintenance
- Staff training
- Customer Service
- Sales Techniques
- Attention to Detail
- Problem Solving
- Teamwork
- Event Coordination
- Relationship management
- Basic Math Skills
- Event Coordination
Volunteer And Leadership
- Captain of Football Team
- Captain of Soccer Team
- Instructor for Tae Kwon Do
- Leader of Church Youth Group
Timeline
Bar Manager
Mahaniyom
11.2023 - Current
Server - Bartender
Q Restaurant
10.2015 - 11.2023
Busser - Bartender - Server
Shabu Zen
07.2014 - 11.2014
Bar-back Bottle Runner
Gem Italian Kitchen Nightclub & Lounge
03.2014 - 06.2014
Graduate of National Honors Society -
Shorecrest Preparatory High School
Biology
Georgia State University