Andrew Olivett
Centennial
Summary
Dynamic Owner/Operator at Olivett Dents LLC, distinguished for elevating customer satisfaction through superior service and innovative paintless dent repair techniques. Expertise in operations management and communication has resulted in a significant increase in referrals and optimized workflows. Dedicated to quality assurance and building robust relationships with clients and team members.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Olivett Dents LLC
Centennial
03.2020 - Current
- Managed day-to-day business operations.
- Utilized specialized tools for efficient dent removal on various vehicle models.
- Collaborated with team members to enhance repair techniques and workflows.
- Maintained a clean and organized workspace to ensure safety standards.
- Educated customers on the benefits of paintless dent repair services.
- Inspected completed repairs for quality assurance and customer satisfaction.
- Trained junior technicians on proper repair techniques and tool usage.
- Implemented best practices for reducing repair times while maintaining quality standards.
- Inspected finished products for any remaining imperfections prior to delivery back to customer.
- Provided excellent customer service by responding quickly to inquiries regarding estimates or scheduling issues.
- Communicated effectively with customers about their vehicle's condition before providing an estimate for services rendered.
- Maintained a clean workspace throughout the day while adhering to safety regulations.
- Prepared surfaces for paintless dent removal by cleaning, sanding, and priming.
- Repaired minor scratches, dings, and hail damage without repainting or refinishing.
- Ensured that all repairs were completed to factory specifications.
- Applied rust inhibitor prior to painting to prevent corrosion of repaired areas.
- Examined vehicles to determine the extent of damage and recommended repair methods.
- Identified appropriate techniques for each job based on factors such as the size and depth of the dent.
- Diagnosed and assessed vehicle dents to determine repair methods.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Adhered to all safety protocols when working with vehicles, chemicals, or hazardous materials, promoting a safe work environment for both employees and customers alike.
- Efficiently scheduled appointments based on technician availability and workload capacity while maximizing customer satisfaction and turnaround time.
- Performed quality control checks on completed jobs, ensuring that repairs meet company standards and client expectations before vehicle return.
- Managed inventory of specialized tools and equipment, ensuring optimal availability for each job while minimizing expenses related to tool replacement or loss.
- Maintained a high standard of quality in all repair jobs, resulting in positive feedback from clients and increased referrals.
- Assisted in streamlining the repair process by developing new methods for tackling complex dents and damage patterns.
- Consistently met or exceeded company performance metrics through dedication to high-quality workmanship and efficient processes.
- Educated clients on proper vehicle maintenance to prevent future dents and other cosmetic issues, fostering trust between technician and client.
- Mentored junior technicians to help them develop their skills in paintless dent repair techniques, contributing to overall team success.
- Contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among colleagues.
- Enhanced customer satisfaction by efficiently completing paintless dent repair jobs with attention to detail.
- Strengthened the reputation of the business by consistently providing exceptional service and expertise during interactions with customers and other professionals within the industry.
- Assisted with marketing efforts such as attending trade shows or participating in local events to raise awareness about the benefits of paintless dent repair services.
- Participated in ongoing professional development opportunities such as workshops, conferences, or online courses to stay current on industry trends and advancements in paintless dent removal technology.
- Contributed to company growth by maintaining strong relationships with insurance companies, leading to an increase in referrals for paintless dent repairs.
- Developed innovative solutions for challenging repairs, resulting in a higher rate of successful outcomes without compromising vehicle aesthetics.
- Maintained a clean and organized workspace to promote efficiency and minimize the risk of accidents or damage to vehicles.
- Reduced vehicle downtime for clients by quickly assessing and repairing dents using specialized tools and techniques.
- Handled customer inquiries, providing accurate information about paintless dent repair techniques and expected outcomes for their specific situation.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Enforced compliance with safety regulations when operating equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Replaced glass, headlights and other lighting and electrical components.
- Installed interior and exterior trim, including moldings and emblems.
- Inspected completed repairs for accuracy, quality and safety.
Shop Manager
Front Range Automotive Solutions
06.2015 - 03.2020
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Meat/Deli Supervisor
Sam's Club
02.2012 - 06.2015
- Cleans Meat Department
- Maintains safety of facility by following safety procedures
- Maintains the sales floor
- Maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays
- Removing damaged goods
- Provides meat products to members by processing meat products based on company specifications
- Provides member service
- Receives and stocks merchandise throughout facility
- Follows company policies, and procedures for preparing, handling, packaging, labeling, and storing food
- Operating sanitizing food-related equipment
- Stocking and displaying food products
- Maintaining and cleaning the fresh department
- Assisting with rotisserie chickens and deli
- Cut, trim, bone, tie, and grind meats
- Receive, inspect, and store meat
- Identify cut or grade of meat
- Inspect meat or meat products
- Inventory stock to ensure adequate supplies
Education
High School -
Arapahoe High School
Centennial, Colorado05.2012
High School -
Valor Christian High School
Highlands Ranch, Colorado01.2011
Skills
- Documentation and reporting
- Operations management
- Relationship management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Vehicle inspections
- Attention to detail
- Courteous and polite demeanor
- Paintless dent repair
- Vehicle inspection
- Process optimization
- Service estimation
- Client consultation
- Effective communication
- Problem solving
- Business operations management
References
References available upon request.
Timeline
Owner/Operator
Olivett Dents LLC
03.2020 - Current
Shop Manager
Front Range Automotive Solutions
06.2015 - 03.2020
Meat/Deli Supervisor
Sam's Club
02.2012 - 06.2015
High School -
Arapahoe High School
High School -
Valor Christian High School