Andrew Ott
Salem
Summary
Experienced sales-focused leader with 19 years of experience in customer success and operations. Skilled in building client relationships, training teams, and driving results in fast-paced environments. Proficient in commercial product promotion, technical documentation, and quality control, including spec reviews and site inspections. Adaptable with strong communication and relationship-building skills, ideal for the commercial roofing and building materials industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Manager / Senior Assistant Vice President
Wells Fargo
03.2008 - 02.2025
- Led a team of 20+ reps, consistently exceeding service goals with a strong focus on performance and results.
- Built strong partnerships across departments—mirroring distributor and contractor collaboration—to improve service delivery and customer engagement.
- Delivered product knowledge presentations to clients and team members, similar to 'lunch and learns,' translating technical details into client-centric benefits.
- Proactively used customer feedback and market trends to create solutions that built long-term loyalty and repeat business—similar to aligning specs in commercial projects.
- Ensured compliance with internal policy and external regulations, including safety protocols and quality control procedures during escalated customer interactions.
- Trained and mentored staff using consultative selling to boost client satisfaction and retention across various customer groups.
- Frequently engaged in site-level assessments and hands-on problem solving, bringing transferable experience in job site awareness and issue resolution.
Owner / Operator / Contractor
Oregon Trusted Tradesman
03.2016 - Current
- Operate and manage day-to-day construction projects, including decks, remodels, and finish carpentry.
- Handle client communication, material sourcing, scheduling, and job site coordination from start to finish.
- Read and interpret job specs, ensure accurate installations, and maintain high-quality standards on every project.
- Perform hands-on work while managing subcontractors and ensuring projects stay on time and within budget.
- Conduct site visits, enforce safety practices, and complete quality control checks.
- Build strong customer relationships through honest communication, dependable service, and clean, professional results.
- Earn repeat and referral business by delivering consistent craftsmanship and trustworthy project management.
Store Manager
AutoZone
01.2006 - 03.2008
- Managed operations including inventory, staffing, and customer engagement while driving revenue growth through hands-on sales leadership.
- Collaborated with vendors and implemented strategic product initiatives aligned with local market demand—skills easily adaptable to contractor/distributor coordination.
- Utilized local trade knowledge and customer buying behavior to optimize product promotion and store layout for maximum visibility and conversion.
Education
Associate of Arts - Advanced Arts and Technology
Shaw Academy
01.2020
High School Diploma - undefined
Sprague High School
Salem, OR01.2004
Skills
- Sales & Client Growth
- Commercial Product Promotion
- Specification Review
- Teammate Engagement
- Training Sessions
- Technical Product Knowledge
- B2B Client Relationship Management
- Cross-Functional Team Leadership
- CRM & Pipeline Management
- Job Site Visits
- Quality Control Reporting
- Process Optimization
- Forecasting
- Performance Analysis
- Health & Safety Compliance
Certification
- Strategic Sales Model Training
- Crucial Conversations
- Training in State Regulations
- Advanced Customer Engagement Workshops
- Technical Documentation & Specification Review (Informal, Work-Integrated)
Timeline
Owner / Operator / Contractor
Oregon Trusted Tradesman
03.2016 - Current
Customer Service Manager / Senior Assistant Vice President
Wells Fargo
03.2008 - 02.2025
Store Manager
AutoZone
01.2006 - 03.2008
High School Diploma - undefined
Sprague High School
Associate of Arts - Advanced Arts and Technology
Shaw Academy
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