Andrew Parent
Rochester,NY
Summary
Skilled in critical thinking and customer service, I enhanced package handling efficiency at FedEx and adeptly managed high-stress situations at Amazon, maintaining professionalism. My approach to problem resolution and conflict resolution, coupled with a proven track record of reducing damage rates and improving inventory accuracy, positions me as a valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or problems.
- Measured the percentage of packages that attempt delivery on or before the promise date
Package Handler
FedEx
09.2023 - 05.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Stocker
Ocean State Job Lots
02.2023 - 07.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Business
National Institute For The Deaf
Rochester, NYDiploma - General Studies
American School For The Deaf
West Hartford, CT06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
Languages
American Sign Language
Professional Working
Timeline
Customer Service Representative
Amazon
05.2024 - Current
Package Handler
FedEx
09.2023 - 05.2024
Stocker
Ocean State Job Lots
02.2023 - 07.2023
Business
National Institute For The Deaf
Diploma - General Studies
American School For The Deaf