Andrew Patterson
Blairsville,GA
Summary
Award-winning customer service professional with a proven ability to foster client relationships and resolve issues effectively. Known for exceptional communication and multitasking skills, driving high levels of customer satisfaction. All while promoting a positive attitude & environment that enhances customer experience and team performance.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
The UPS Store
Athens, GA
06.2017 - 02.2026
- Supervised daily operations, ensuring efficient workflow and collaboration among team members.
- Trained new staff on store policies and customer service protocols.
- Managed inventory levels and coordinated timely restocking to align with customer demand.
- Resolved customer complaints to improve overall satisfaction and foster positive relationships.
- Assisted customers with shipping, printing, and other service inquiries.
- Welcomed customers into the store, creating a friendly atmosphere. and provided exceptional customer service.
- Developed relationships with customers through excellent customer service.
- Demonstrated professional behavior to inspire and guide fellow employees. for other employees by demonstrating professional behavior at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Automotive Service Advisor
Japanese Motor Works
Athens, GA
09.2009 - 06.2017
- Explained repair services and recommended maintenance based on vehicle conditions.
- Coordinated service workflows between technicians and clients for efficient operations.
- Assisted customers with automotive service inquiries and scheduling appointments.
- Greeted customers, identified their needs and provided advice on automotive services.
- Addressed customer concerns and resolved issues to ensure satisfaction with services.
- Developed strong relationships with clients to encourage repeat business and loyalty.
Education
Improving Business Through Communication - Communication & Customer Service
Management Success
Glendale, CA08-2007
Some College (No Degree) - HVAC
Athens Technical College
Athens, GaSkills
- Client relationship management
- Award winning customer service
- Team leadership
- Excellent communication
- Multitasking abilities
- Dependable and responsible
- Networking skills
- Face to face sales & service
- Positive attitude that inspires others
Timeline
Shift Supervisor
The UPS Store
06.2017 - 02.2026
Automotive Service Advisor
Japanese Motor Works
09.2009 - 06.2017
Improving Business Through Communication - Communication & Customer Service
Management Success
Some College (No Degree) - HVAC
Athens Technical College