Andrew Pena
Los Angeles,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Vendor
Gusto Brazil/CoWorx
Ontario, California
08.2024 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Experience Associate I (remote)
Magellan Health
San Diego, California
11.2023 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls, emails, and chats in a timely manner.
- Reviewed claim documentation for accuracy and completeness before submission.
- Coordinated services between clients and healthcare providers effectively.
Field Service Technician
Astropak
Ontario, California
02.2020 - 10.2022
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Freelance Medical Interpreter
Cal State Interpreting/Supreme Interpreting
Orange, California
10.2020 - 09.2022
- Facilitated communication between healthcare providers and patients in various medical settings.
- Interpreted medical terminology accurately during patient consultations and treatment sessions.
Account Executive
Champion Medical Solutions
Mission Hills, California
03.2013 - 02.2018
- Conducted market research to identify new business opportunities within the healthcare sector.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Education
High School Diploma -
Walnut High School
Walnut, CA06-1999
Skills
- Customer needs assessment
- Product marketing
- Relationship management
- Sales presentation
- Organizational skills
- Team member motivation
- Customer satisfaction
- Visual merchandising
- Customer relationship management
Timeline
Vendor
Gusto Brazil/CoWorx
08.2024 - Current
Customer Experience Associate I (remote)
Magellan Health
11.2023 - 06.2024
Freelance Medical Interpreter
Cal State Interpreting/Supreme Interpreting
10.2020 - 09.2022
Field Service Technician
Astropak
02.2020 - 10.2022
Account Executive
Champion Medical Solutions
03.2013 - 02.2018
High School Diploma -
Walnut High School
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