ANDREW PEREZ
Wausau,WI
Summary
Dynamic and bilingual professional with a proven track record in customer service and leadership, honed across roles at cookieplug and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving abilities and team collaboration. Skilled in public speaking and critical thinking, consistently achieving and surpassing service goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Potbelly
Lehigh Acres, FL
07.2024 - 01.2025
- Packed fast food products in approved containers, cups, and bags.
- Stocked shelves and cases with new or transferred items.
- Assisted in the preparation of food items such as sandwiches, salads and milkshakes.
- Maintained safe food handling practices to prevent germ spread.
Cashier
Burlington
Fort Myers, FL
03.2024 - 01.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
Worker
Ambia solar
Fort Myer, FL
06.2024 - 07.2024
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
Cashier
Cookie Plug
Fort Myers, FL
06.2023 - 10.2023
- Customer service, , baking cookies, as well as displaying them for recommendations to be sold to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and clean windows
Cashier
Dollar Tree
Fort Myers, FL
03.2023 - 05.2023
- Customer service, stocking products to be sold, cleaning up store throwing out trash
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
Cashier
RaceTrac
Fort Myers, FL
09.2021 - 12.2021
- Customer service, stocking products to be sold, prepping food for the customers, cleaning up the store as well taking out the trash
- Prioritized and organized tasks to efficiently accomplish service goals.
Park Attendant
DEFY Trampoline Park
Fort Myers, FL
04.2021 - 06.2021
- Making sure the park is nice and enjoyable for customers, helping other crew members if needed, making sure that every customer leaves DEFY with a smile
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Cleaned restrooms and replenished supplies as needed.
Education
High School Diploma -
Palm Acres Senior High School
Lehigh Acres, FL05.2024
Skills
- Bilingual
- Team player
- Problem solver
- Self-awareness
- Coaching techniques
- Leadership development
- Public speaking
- Critical thinking
Personal Information
Willing To Relocate: True
Timeline
Crew Member
Potbelly
07.2024 - 01.2025
Worker
Ambia solar
06.2024 - 07.2024
Cashier
Burlington
03.2024 - 01.2025
Cashier
Cookie Plug
06.2023 - 10.2023
Cashier
Dollar Tree
03.2023 - 05.2023
Cashier
RaceTrac
09.2021 - 12.2021
Park Attendant
DEFY Trampoline Park
04.2021 - 06.2021
High School Diploma -
Palm Acres Senior High School