Illena Sosa
Indianapolis,USA
Summary
Customer-focused professional with extensive experience in providing high-quality service in fast-paced environments. Known for accurately handling cash transactions and collaborating with team members to ensure customer satisfaction. Detail-oriented in package handling and committed to maintaining a clean and organized workspace.
Dedicated service provider with a strong track record of achieving sales goals and ensuring positive customer experiences. Excels in accurately processing transactions and utilizing effective communication to resolve inquiries and complaints. A proactive team player, consistently contributing to a clean and efficient work environment.
Overview
4
4
years of post-secondary education
Work History
Crew Member
McDonald's
Indianapolis, USA
- Greet and serve customers with a friendly attitude ensuring a positive drive-thru experience
- Accurately handling cash, credit card, and debit card transactions
- Maintain cleanliness and organization of work areas
- Collaborated with team members to provide efficient service and satisfy customers
Package Handler
FedEx
Indianapolis, USA
- Using RF scanner, scanned and verified package labels for accuracy and proper routing
- Followed all FedEx policies and procedures for package handling and safety protocols
- Sorted incoming packages based on destination and type
- To ensure safety and efficiency, assisted in maintaining a clean and organized work area
Logistic Processor
Nordstroms
Indianapolis, USA
- Fulfilled, packed, and shipped orders placed online with care and accuracy
- Consistently met productivity goals
- Collaborated with other departments to address issues that arose
- Able to work in fast fast-paced environment while maintaining organization and cleanliness
Sales Associate
Metro PCS
Indianapolis, USA
- Worked independently and with team to achieve sales goals and customer satisfaction
- Processed sales transactions accurately using POS systems and maintained detailed records of customer interactions
- Provided personalized service to customers, assisting with product selection based on their needs and preferences
- Handled customer inquiries, issues, and complaints promptly and professionally, ensuring high levels of satisfaction
Education
Associate of Arts - Liberal Arts
College of New Rochelle
New Rochelle, NY 06.2000 - 08.2004
Skills
- Customer service
- Time management
- Bilingual
- Detail oriented
- Problem-solver
- Simultaneous task management
- Team player
- Excellent communicator
- Relationship building
- Negotiation skills
- Positive attitude
- POS system
- RF scanner
- Adaptability
- Cash handling
Timeline
Associate of Arts - Liberal Arts
College of New Rochelle
06.2000 - 08.2004
Crew Member
McDonald's
Package Handler
FedEx
Logistic Processor
Nordstroms
Sales Associate
Metro PCS