Andrew Quezada
Camarillo,CA
Summary
Proven leader in customer service and sales, adept at boosting sales and enhancing customer satisfaction, as demonstrated at Daikin Comfort. Excelled in mentoring teams at Barneys New York, showcasing strong work ethic and organizational skills. Known for problem-solving abilities and market awareness, consistently achieving goals through effective teamwork and customer engagement.
Overview
8
8
years of professional experience
Work History
Customer Service/ Inside Sales 2
Daikin Comfort
12.2020 - Current
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
Retail Supervisor
Barneys New York
06.2016 - 12.2019
- Mentored new sales associates to contribute to store's positive culture.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
Education
Business
Ventura College
Ventura, CAHVAC
Oxnard College
Oxnard, CAHigh School Diploma -
Oxnard High School
Oxnard, CA06-2013
Skills
- Strong work ethic
- Patience and tolerance
- Goal oriented
- Market awareness
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Customer Service/ Inside Sales 2
Daikin Comfort
12.2020 - Current
Retail Supervisor
Barneys New York
06.2016 - 12.2019
Business
Ventura College
HVAC
Oxnard College
High School Diploma -
Oxnard High School
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