- DIY and Home Improvement
- Camping with family and friends
- Golf
- Bowling
- Cooking
Andrew Rabago
Corvallis,OR
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for fostering customer relations and cultivating strong relationships that drive business success. Skilled in independent decision-making and exercising sound judgment to deliver impactful results. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance.
Overview
13
13
years of professional experience
Work History
Service Manager
MiCROTEC
Corvallis, OR
04.2023 - Current
- Direct a team of 8 service technicians and support agents, fostering collaboration and providing guidance on complex technical issues.
- Oversee the scheduling of 24/7 365 days a year remote support for customers. Also, maintain the scheduling of over 60 service visits in one year.
- Coordinate regular training sessions for the service team to enhance technical skills and customer service capabilities
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Assisted in the implementation of a new ticketing system (ServiceNow), ensuring smooth transition and improved case management.
- Coordinate regular training sessions for the service team to enhance technical skills and customer service capabilities.
Service/Installation Technician
MiCROTEC
Corvallis, OR
10.2017 - 04.2023
- Provided on-site and remote technical support for customers, troubleshooting and resolving issues related to [product type or service].
- Installed, maintained, and upgraded hardware and software systems as per customer requirements.
- Contributed to the development of a knowledge base for frequently encountered issues, improving response times and first-call resolution rates.
- Worked closely with the service manager to ensure continuous improvement in service operations and adherence to quality standards.
Shipping Coordinator
MiCROTEC
Corvallis, OR
09.2015 - 10.2017
- Process and manage incoming orders, ensuring they are correctly entered into the system.
- Verify and prepare shipments based on customer orders and schedules.
- Monitor and track order progress to ensure timely delivery.
- Plan and coordinate shipments, selecting appropriate carriers (e.g., UPS, FedEx, freight companies) based on cost and delivery time.
- Ensure all shipments comply with relevant regulations, including customs laws for international shipping.
Service Technician
Power Auto
Corvallis, OR
08.2014 - 09.2015
- Use diagnostic tools and equipment to identify mechanical and electrical issues in vehicles.
- Conduct routine inspections to detect faults or malfunctions in the engine, transmission, brakes, exhaust systems, and other critical vehicle systems.
- Perform routine vehicle maintenance, including oil changes, tire rotations, fluid checks, battery maintenance, and filter replacements.
- Fix or replace worn-out parts, such as brake pads, belts, hoses, spark plugs, and air conditioning systems.
- Communicate with customers to understand vehicle issues and provide solutions or recommendations for repairs and maintenance.
Manager
Highland Bowl
Corvallis, OR
06.2013 - 08.2014
- Oversaw daily operations, ensuring smooth workflow and adherence to quality standards.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma -
Heavy Equipment Operators School
01.2006
Diploma - undefined
Corvallis High School
01.2003
Skills
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Positive attitude
- Team leadership
- Workflow management
- Team collaboration and leadership
Interests
Timeline
Service Manager
MiCROTEC
04.2023 - Current
Service/Installation Technician
MiCROTEC
10.2017 - 04.2023
Shipping Coordinator
MiCROTEC
09.2015 - 10.2017
Service Technician
Power Auto
08.2014 - 09.2015
Manager
Highland Bowl
06.2013 - 08.2014
Diploma - undefined
Corvallis High School
Diploma -
Heavy Equipment Operators School