ANDREW RADFORD
Youngstown,OH
Summary
Dynamic professional with a robust military background and a proven commitment to excellence in task execution. Transitioning into the civilian workforce brings extensive knowledge in team-building and effective communication, leveraging real-world experiences to meet and exceed goals. A strong passion for enhancing customer relations fuels the drive to foster meaningful connections at both corporate and consumer levels. Dedicated to supporting teammates and providing quality service, ensuring collective success in every endeavor.
Overview
18
18
years of professional experience
Work History
Program Manager
Community Corrections Association
06.2023 - Current
- Oversee daily operations of the residential facility, supervising frontline staff and ensuring compliance with agency policies, regulatory requirements, and program standards.
- Manage staff scheduling, operational procedures, facility security, and resident supervision to maintain a safe, structured, and supportive environment.
- Monitor staff performance, provide coaching and operational guidance, and ensure accurate and timely documentation and reporting practices.
- Support case management functions by assisting staff with service coordination, resident progress tracking, and addressing programmatic needs.
- Evaluate and monitor group facilitation to ensure programming is delivered effectively and aligns with treatment goals and program expectations.
- Conduct file audits and documentation reviews to ensure compliance with agency policies, accreditation standards, and regulatory requirements.
- Coordinate facility resources, safety procedures, and emergency response protocols to maintain operational readiness.
- Communicate operational concerns, staffing needs, program updates, and compliance findings to the Director to support effective program oversight and continuous improvement.
Operations Director
Community Corrections Association
05.2022 - 06.2023
- Directed daily operations of the residential facility, supervising frontline staff and ensuring compliance with agency policies and program standards.
- Oversaw staff scheduling, operational procedures, facility security, and resident supervision to maintain a safe and structured environment.
- Monitored staff performance, provided guidance and operational support, and ensured proper documentation and reporting practices.
- Coordinated facility resources, safety procedures, and emergency response protocols.
- Communicated operational concerns, staffing needs, and program updates directly to the Director to support effective program management.
Resident Supervisor I
Community Corrections Association
11.2021 - 05.2022
- Supervised Residential Supervisor II staff and coordinated shift operations to ensure consistent enforcement of facility policies and procedures.
- Oversaw resident supervision, security checks, testing procedures, and documentation completed by RS2 staff.
- Provided guidance, training, and shift briefings to staff while ensuring compliance with agency standards and program requirements.
- Managed facility operations including scheduling, safety procedures, emergency response, and resident accountability.
- Reviewed incident reports, monitored documentation accuracy, and communicated operational updates to leadership.
- Addressed resident conflicts and crises while supporting treatment plans and maintaining a safe residential environment.
- Reported directly to the Operations Director, providing updates on facility operations, staff performance, and resident issues.
Resident Supervisor II
Community Corrections Association
09.2021 - 11.2021
- Monitored residents and facility operations to ensure compliance with program rules, safety procedures, and agency policies.
- Coordinated resident schedules including appointments, transportation, wake-ups, and lights-out procedures.
- Conducted security checks, contraband searches, urinalysis, and BAC testing in accordance with policy.
- Maintained detailed shift logs and reports using the agency intranet system.
- Performed facility inspections, monitored inventories, maintained sanitation standards, and ensured building security.
- Supported resident treatment plans, de-escalated conflicts, and provided crisis intervention when necessary.
- Assisted with meal oversight, linen distribution, emergency drills, and overall daily facility operations.
- Collaborated with staff and supervisors to support program goals and maintain a safe, structured residential environment.
Flex Driver
Amazon
11.2018 - 09.2021
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Business Account Specialist
Things Remembered
10.2014 - 11.2016
- Prospecting calls to add new customers to account lists to identify appropriate contacts, qualify and drive leads through the sales pipeline.
- Utilizes account lists and contacts prospective and existing national business customers to promote special sales events, products and achieve sales goals.
- Remains current on all promotions, accurately calculates volume discounts, prepares quotes and recommends appropriate payment and shipping methods.
- Responds to inquiries regarding order status, order changes, returns, billing, shipping charges, etc. in an efficient and professional manner.
- Builds relationships with customers by following up post sale to ensure customer satisfaction.
- Meets quality, sales and shrink goals.
- Builds relationships with stores in my assigned district to increase business sales.
- Utilizes CRM Dynamics and various Microsoft Office programs.
Business Sales Assistant/Administrator
Things Remembered
06.2014 - 10.2014
- Initiate and prepares quotes as requested by customers and Sales Department.
- Provide approved quotes to customers and conduct appropriate follow-up as requested by Sales Department.
- Initiate sales order entry process upon receipt of order.
- Compile and review all data and information required for order booking and order fulfillment, including samples for customer approval and production templates.
- Track sales orders throughout the approval process to ensure timely processing.
- Facilitate customer order fulfillment by providing the internal departments with relevant delivery, shipping, transportation, pricing and payment information.
- Coordinate delivery schedules requested by customers with Sales and Production Planning departments. Maintain the accuracy of delivery schedules and coordinate schedules through consistent interaction with Sales and Production Planning departments.
- Perform order / delivery management tasks as needed, including but not limited to confirming customer receiving schedules, preparing international RGQs, exploring alternate shipping methods including the use of 3rd party shippers, etc.
- Coordinate changes to existing sales orders in CFM.
- Maintain files in a document management and electronic filing system (DocuWare).
- Create and maintain customer profile documents in CFM/CRM. Assist the Accounts Receivable department in preparation of receivable documents, payment collections and the resolution of payment issues.
- Prepare and distribute custom reports to Management and agents as needed.
- Support marketing initiatives by assisting with related campaigns and reporting mechanisms.
- Support Sales by interfacing with customers and agents to ensure the highest levels of customer satisfaction and to help facilitate problem resolution using such internal resources as Quality Assurance, Production, and Accounting departments.
Customer Service Representative
Things Remembered
11.2013 - 06.2014
Infantry
Army National Guard
02.2008 - 02.2012
- Operate weapons and equipment in ground combat operations. Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications equipment; assessing need for and directing supporting fire; placing explosives and performing minesweeping activities on land; and participating in basic reconnaissance operations.
Education
Central Texas College
Killeen, TX01-2011
Economics
Texas A&M University
College Station, TX01-2010
High School Diploma - undefined
Harker Heights High School
Harker Heights, TX01-2008
Skills
- Microsoft Dynamics CRM
- B2B Sales
- Graphics Designing
- First Aid certified
- Adept multi-tasker
- Project management
- Customer service-oriented
- Excellent planner and coordinator
- Critical thinking
- Quick learner
- Exceptional computer skills/knowledge
- 3rd degree black belt Tae Kwon Do
- 2nd degree black belt Hap Ki Do and Kendo
- Program performance analysis
- Operations oversight
- Performance analysis
Timeline
Program Manager
Community Corrections Association
06.2023 - Current
Operations Director
Community Corrections Association
05.2022 - 06.2023
Resident Supervisor I
Community Corrections Association
11.2021 - 05.2022
Resident Supervisor II
Community Corrections Association
09.2021 - 11.2021
Flex Driver
Amazon
11.2018 - 09.2021
Business Account Specialist
Things Remembered
10.2014 - 11.2016
Business Sales Assistant/Administrator
Things Remembered
06.2014 - 10.2014
Customer Service Representative
Things Remembered
11.2013 - 06.2014
Infantry
Army National Guard
02.2008 - 02.2012
Economics
Texas A&M University
High School Diploma - undefined
Harker Heights High School
Central Texas College