Andrew Radosevich
Morehead City,NC
Summary
Proven to excel in high-volume dining environments, I bring a blend of efficient serving and strong teamwork honed at Hilton. Leveraging hospitality service expertise and time management skills, I've significantly enhanced customer satisfaction and event success. My proactive approach and ability to adapt to rapid changes underscore my commitment to excellence in every task.
Overview
2
2
years of professional experience
Work History
Banquet Server
Hilton
04.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Responded to guest inquiries and requests promptly and courteously.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
03.2022 - 08.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Collaborated with management to develop strategies for improving the overall dining experience.
Education
Bachelor of Science - Psychology
East Carolina University
Greenville, NC05.2027
High School Diploma -
Croatan High School
Newport, NC05.2023
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Event Setup and Breakdown
- Clear Communication
- Hospitality service expertise
- Silverware Polishing
- Efficient serving
- High-volume dining
Alto Saxophone (7+ Years)
I started playing in band in the fourth grade as a percussionist. After two years of percussion, I decided to switch to alto saxophone which I fell in love with. I played professionally alongside seasoned saxophone players for an organization's 25th anniversary during my Sophomore year. During my Junior and Senior years in High School, I was 1st chair and helped to achieve several perfect scores at varying musical competitions. I stopped playing in a large setting after I graduated High School, and am looking forward to playing on my own.
Boy Scouts of America
I joined the Cub Scouts at the age of 10, and enjoyed the activities provided. Once I graduated from a Cub Scout to a Boy Scout, I began serving my community far more alongside my peers. I played a major role within the Scouts, becoming a Troop Leader and Troop Guide when I achieved the necessary ranks. I was a Life Scout, the second highest rank next to Eagle and am unfortunately no longer a part of the Boy Scouts of America.
Timeline
Banquet Server
Hilton
04.2024 - Current
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
03.2022 - 08.2023
Bachelor of Science - Psychology
East Carolina University
High School Diploma -
Croatan High School