Summary
Overview
Work History
Education
Skills
Professional Highlights
Customer Service
Timeline
Generic

Andrew Rawlins

Sacramento,CA

Summary

Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. building positive relationships with customer service professionals by delivering positive driving experiences every day. Excellent people skills with a hardworking and diligent attitude.

Adept at accurately logging fuel costs and diligently reporting incidents. Current california license with clean driving record.

Overview

20
20
years of professional experience

Work History

Bus Operator

Sac Regional Transit
05.2018 - 12.2024

My responsibilities were to drive the bus on specific routed while providing excellent customer service.

  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.

Truck Fueler/Driver

Waste management
09.2017 - 11.2018
  • Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.

Custodial Trainer/Driver

Goodwill Indus.
05.2016 - 08.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Customer Service/Driver

Aerotek
10.2015 - 03.2016
  • Assisted customers with loading/unloading items when necessary for an enhanced experience.
  • Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.

Charter Driver/Trainer

Horizon/Storer transportation
05.2013 - 05.2014
  • Managed challenging road conditions with skillful driving techniques to ensure safe travels.
  • Demonstrated flexibility in adapting to various types of client requests, such as corporate events or private parties, tailoring services to meet their unique needs.

Mobile Unit Assistant

American Red Cross
01.2013 - 04.2013
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.

Bus Operator

Ac transit
11.2004 - 10.2011
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Education

Business Leadership

Ashford University
San Diego, Ca

Skills

  • Skilled in handling multiple personalities
  • Skilled at managing appointments, project managing, and decision making
  • Skilled at handling, teaching, and learning different situations
  • Clean driving record
  • Defensive driving
  • Vehicle inspection
  • Wheelchair support
  • Weather conditions adaptation
  • Traffic laws compliance

Professional Highlights

  • Commercial driver for19 years
  • Have driven40 to45 feet buses, tour buses, and double decked buses
  • Trainer in pre-trip and post inspections6 years
  • Behind the wheel trainer for6 years
  • Over20 years in customer service
  • 2 years of dispatch experience

Customer Service

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Having20 years of customer service, ranging from grade school, retail, and elderly
  • I was also a trainer at Goodwill, Horizon Coach Lines but bought out by Storer Transportation

Timeline

Bus Operator

Sac Regional Transit
05.2018 - 12.2024

Truck Fueler/Driver

Waste management
09.2017 - 11.2018

Custodial Trainer/Driver

Goodwill Indus.
05.2016 - 08.2017

Customer Service/Driver

Aerotek
10.2015 - 03.2016

Charter Driver/Trainer

Horizon/Storer transportation
05.2013 - 05.2014

Mobile Unit Assistant

American Red Cross
01.2013 - 04.2013

Bus Operator

Ac transit
11.2004 - 10.2011

Business Leadership

Ashford University
Andrew Rawlins