Michael Johnson
Orlando
Summary
Dynamic and dedicated professional with over three years of experience in fast-paced environments prioritizing guest satisfaction and safety. Maintains a compassionate and positive attitude during all interactions while demonstrating exceptional multitasking abilities and attention to detail. Proven reliability and a strong work ethic complement solid teamwork skills, alongside proficiency in operating power tools and performing routine maintenance checks. Committed to continuous learning and improvement, leveraging constructive feedback to enhance job performance and contribute effectively to team goals.
Overview
16
16
years of professional experience
Work History
Bus Operator
WALT DISNEY WORLD RESORTS IN ORLANDO
09.2021 - 02.2023
- Uphold safety standards for guests during operation of vehicles including buses and passenger vans.
- execute vehicle inspections demanding strong memorization skills
- lead initiatives during urgent incidents
- greet and present friendly welcome to guests during vehicle boarding
- deliver spiel and communicate with guests via microphone to provide safety and other details
- familiarity with all roadways and routes to every destination within Walt Disney World Resort including theme parks, water parks, resort hotels, and Disney Springs routes
- Safely drive in various environments including pedestrians, wildlife, and other Guest vehicles in different lighting scenarios & inclement weather
- Assisted guests with boarding by operating accessibility lift. Ensured efficient boarding for guests with mobility challenges using specialized equipment.
- push & pull wheelchairs requires lifting, bending, stooping, and twisting while using belts and straps to provide guests with a safe ride
- facilitate load/unload operations for electronic convenience vehicles (ECV) and folding strollers
- utilize advanced motor vehicle software system
- Ability to climb to varying heights
- tasked with ensuring vehicles remain clean and presentable at all times
- extended periods of standing to implement and sustain crowd control during peak operational hours in outdoor locations amid diverse weather conditions
- Conducted pre-trip inspections to maintain safety standards and vehicle readiness.
- Resolved guest inquiries and concerns promptly, enhancing overall guest satisfaction experience.
- Communicated effectively with dispatch to coordinate routes and address operational issues.
Security Host
WALT DISNEY WORLD RESORTS IN ORLANDO
12.2016 - 08.2018
- Respond to incidents and assist Guests and Cast Members during safety & emergency situations
- Use radio telecommunication and computer technology
- Operate motor vehicle across the Walt Disney World Resort
- Develop relationships with Cast Members at all levels and all lines of business to provide excellent service to our Guests and Cast
- Assess and analyze situations, collect information and prioritize while remaining calm
- Provide Guest Service
- Maintain confidentially
- Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions
- Physical role, pushing, pulling, bending twisting, and kneeling
- Monitored guest safety and security, ensuring compliance with resort policies and procedures.
- Responded swiftly to incidents, maintaining a calm environment for guests and employees.
- Conducted thorough inspections of premises, identifying potential hazards to enhance safety measures.
12B Combat Engineer
U.S. Army
10.2009 - 04.2013
- Led team efforts to navigate challenging terrain during combat operations. Applied engineering expertise in mobility, counter-mobility, and survivability to mission planning. Developed tactical solutions for complex operational challenges through collaborative strategies. Contributed to mission success by employing advanced engineering techniques. Skills include the following:
- Basic demolitions
- Basic explosive hazards
- Constructing wire obstacles
- Fixed bridge building
- Basic urban operations
- Operating heavy equipment
- Ability to use hand and power tools
- Perform strenuous physical activities over long periods of time
- Interest in engineering
- Enjoy working outdoors
- Conducted demolition operations, ensuring safety protocols were consistently followed.
- Constructed and maintained fortifications to enhance tactical operations.
- Trained junior soldiers in engineering principles and equipment operation.
- Increased operational readiness by maintaining equipment, ensuring functionality, and adhering to safety protocols.
- Reduced risk of casualties by conducting thorough route reconnaissance and identifying potential hazards.
- Improved unit performance through consistent training and skill development in combat engineering techniques.
- Supported infantry units by providing expert guidance on mobility, counter-mobility, survivability, and general engineering operations.
- Contributed to successful missions by efficiently constructing bridges, obstacles, and defensive structures.
Crew Member
Advanced Auto Parts
01.2007 - 10.2009
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of displays.
- Operated point-of-sale systems efficiently to process transactions and manage returns.
- Collaborated with team members to optimize workflow and improve service delivery.
- Performed installations of wiper blades and automotive batteries to improve driving visibility and reliability.
- Support customers in choosing suitable gears and bearings based on individual needs.
- Inspect and analyze automotive batteries and alternators with a range of electrical and mechanical instruments.
- Guide customers in selecting appropriate handheld or power tools for automotive and mechanical projects
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored store cleanliness and organization to promote a welcoming atmosphere for customers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
Certificate of Completion - General Studies
Miami Northwestern Senior High School
Miami, FL06.2009
School of Public Safety
Valencia College
Orlando, FL06.2017
Audio Engineering and Music Production
F.I.R.S.T Institute
Orlando, FL06.2016
Barbering
Westside Tecnica College
Winter Garden, FL07.2015
Associate of Science - Automotive Collision Repair and Refinishing
Mid Florida Technical College
Orlando, FL06.2014
Associate of Science - General Studies
Miami Northwestern Senior High School
Miami, FL06.2009
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH09.2024
Skills
- Effective communication
- Effective leadership
- Project execution skills
- Skilled in digital technologies
- Heavy machinery handling
- Proficient in computer applications
- Preventive Maintenance
- Experienced with power tools
- Detail-oriented approach
Timeline
Bus Operator
WALT DISNEY WORLD RESORTS IN ORLANDO
09.2021 - 02.2023
Security Host
WALT DISNEY WORLD RESORTS IN ORLANDO
12.2016 - 08.2018
12B Combat Engineer
U.S. Army
10.2009 - 04.2013
Crew Member
Advanced Auto Parts
01.2007 - 10.2009
School of Public Safety
Valencia College
Audio Engineering and Music Production
F.I.R.S.T Institute
Barbering
Westside Tecnica College
Certificate of Completion - General Studies
Miami Northwestern Senior High School
Associate of Science - Automotive Collision Repair and Refinishing
Mid Florida Technical College
Associate of Science - General Studies
Miami Northwestern Senior High School
Associate of Science - Criminal Justice
Southern New Hampshire University