Andrew Reyes
Omaha,NE
Summary
An emerging student pursuing a degree in information technology, familiar with windows operating systems, and proficient in java/python programming languages. Experienced in setting up hardware, software, and company networks according to established requirements. Possesses a positive and upbeat attitude, coupled with a hardworking mentality, eager to learn and contribute as an information tech intern.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Union Pacific
Council Bluffs, IA
12.2020 - Current
- Contributed to the documentation of IT processes, procedures, and user manuals
- Collaborated with team members to develop and implement IT solutions for various departments
- Provided technical support to end-users by diagnosing and resolving hardware, software, and network issues
- Supported the implementation of backup strategies to protect critical data from loss or corruption
- Worked closely with senior IT professionals on large-scale projects such as system upgrades or migrations
- Provided assistance with inventory management by tracking equipment purchases, repairs, replacements
- Aided in the evaluation of new technology vendors through research analysis
- Aided senior IT professionals during server migrations, ensuring minimal disruption to end-users' productivity
- Served as a point of contact for end-users seeking technical assistance via phone, email, or ticketing system
- Aided senior staff members during hardware upgrades by installing components such as RAM modules or hard drives
- Maintained inventory records for hardware assets including tracking serial numbers, warranties, and maintenance schedules
- Gathered requirements from end-users regarding their technology needs and provided recommendations accordingly
- Demonstrated strong problem-solving skills by quickly diagnosing issues and implementing effective solutions
- Served as a liaison between IT department and other departments within the organization regarding technology-related matters
Retail Sales Specialist
O'Reilly Auto Parts
Omaha, NE
08.2021 - 10.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features, benefits, and usage to effectively communicate value propositions to customers
- Assisted customers in selecting the right products based on their needs, preferences, and budget constraints
- Managed inventory levels to ensure availability of popular items while minimizing overstocking or stockouts
- Utilized point-of-sale systems accurately to process transactions efficiently and maintain accurate sales records
- Resolved customer complaints promptly and satisfactorily, turning negative experiences into positive ones
- Maintained a clean and organized work area at all times to provide an inviting shopping environment for customers
- Assisted with receiving shipments, unpacking merchandise, stocking shelves, and conducting inventory counts as needed
Automotive Technician
Edwards Hyundai
Council Bluffs, IA
05.2020 - 10.2020
- Conducted regular maintenance services such as oil changes, tire rotations, and brake inspections to ensure optimal performance and safety
- Maintained detailed records of all repairs performed, parts used, and labor hours for billing purposes
- Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
- Stayed updated on the latest automotive technology advancements through ongoing training programs and workshops
- Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
- Assisted in inventory management by monitoring stock levels of commonly used parts and placing orders as needed
- Provided exceptional customer service by addressing inquiries, explaining repairs in layman's terms, and resolving any concerns or complaints promptly
- Completed repairs within specified timeframes while maintaining high-quality workmanship
- Maintained a clean working area at all times adhering to safety guidelines
- Investigated unusual noises or vibrations reported by customers during test drives ensuring thorough diagnosis before recommending repairs
Education
Bachelor's degree - Management Information Systems
University of Nebraska at Omaha
Omaha, NE08.2024
Skills
- Network Support
- Software Troubleshooting
- Python
- IT management
- Computer hardware
- Customer service
- Microsoft Excel
- Microsoft Office
- ERP systems
Certification
Driver's License
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Retail Sales Specialist
O'Reilly Auto Parts
08.2021 - 10.2021
Information Technology Intern
Union Pacific
12.2020 - Current
Automotive Technician
Edwards Hyundai
05.2020 - 10.2020
Driver's License
Bachelor's degree - Management Information Systems
University of Nebraska at Omaha
Similar Profiles
Gregory JonesGregory Jones
Train Conductor at Union PacificTrain Conductor at Union Pacific
Ruben SotoRuben Soto
Train Crew Member at Union PacificTrain Crew Member at Union Pacific
Matthew SwansonMatthew Swanson
Foreman /Train Conductor at Union PacificForeman /Train Conductor at Union Pacific